ComplaintsforHorseshoe Bay Resort
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
A salesman of Horseshoe Bay Resort offered me a three nights package (from 07/03/2024 to 07/06/2024) with free breakfast for total $1,360.45. The salesman of Horseshoe Bay Resort said, we would be VIP there and we should be very happy with Horseshoe Bay Resort. My wife and I accept it and paid in full by credit card. It is our first time to take vacation at Horseshoe Bay Resort. Our room number is 652. However, Horseshoe Bay Resort treat us very bad, we had very bad experiences there.I request one day fees of $488.96 back, Horseshoe Bay Resort only refund $47.70 back to me, I request balance of $441.25 refund. Please see detail information attached. Thanks.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.