ComplaintsforNationwide Coin & Bullion Reserve Inc

• Initial Complaint

  12/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have contacted this company numerous times over the last two years to ask them to STOP sending me marketing collateral, magazines, mailers, etc. to my home address. They REFUSE to respond or even stop. PLEASE STOP SENDING ME THINGS IN THE MAIL!

  Business response

  12/22/2023

  Customer, ****** ***********, requested removal from the NCBR mailings to existing customers on November 30,2023. NCBR did remove him from future mailings on December 1, 2023, HOWEVER several Holiday mailers were already in progress, so customer did receive the Holiday mailers. another submission to remove from mailings on December 16, 2023.

• Initial Complaint

  12/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received a flyer in the mail from the aforementioned company to buy 1oz of gold at cost. I purchased the 1oz of gold and received it without incident. The company then told me that they could sell me 10 more of the coins at the same price. I purchased 10 more but when I received the package the gold coins were not 1oz as the first one but 1/4 oz. This effectively stole 75% of the money I paid. I feel like they baited me with the first coin and then sold me much less valuable gold coins neglecting to tell me that they were not the same.

  Business response

  12/22/2023

  Mr. ****** requested to return Ten (10) $10 Gold American Eagle coins. Of course, Nationwide Coins allows customers to return coin purchases especially when the type of coin is misunderstood or customer not happy.

   

  In discussing with Mr. ****** and his wife on how to return the coins for a full refund, they were driving for Christmas vacation and i was agreed to return the coins for a full refund after January 3, 2024. A copy of email for return for full refund is attached.

   

  Mr. ****** thank Compliance Director for the call and arranging for a coin return and full refund.

• Initial Complaint

  07/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My original order I was verbally given a different price so when I called back to ask about it I was called a lier and insulted and told that I "just cant afford the coins" the insults kept going it was the worst experience I have ever had. I requested that he listen back to the record message to confirm what I was saying was true and I was told that he had already wasted too much time with me and he refused to listen to the message. I turned around and called the manager and he offered for me to keep one of the silver coins for free and pay for only the 1oz of gold. I was to send the rest back for a full refund in 3 to 5 days for the items returned. Now I have emailed them twice and called and I am not getting an answer on when I am getting my refund. Today is July 14th and according to what Fedex sent me they received it June 30th...

  Customer response

  07/19/2022

  Better Business Bureau:
  
  This letter is to inform you that Nationwide Coin & Bullion Reserve Inc has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/14/2022 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  07/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  In May of this year(2022), my husband of 54 years withdrew $25,000.00 from our savings without my knowledge and purchased coins from Nationwide. He has been diagnosed as early dementia but still he would generally never make such a major purchase. I have a means of blocking calls because of this very reason and they generally work. On the 19 of June Thom received a call from L **********, that said Hello Thom such a deal ! Have for you. Here is my personal number call Perry. He calls frequently and will not accept neither mine or Thomas request to stop. I returned his call and told him who I was and that Thom had dementia and he was not to call again. On June 30 my phone rang at 11:26 and the answering machine picked up. It rang again at 11:27 and I picked up on my way through the house. It was Dr. Perry demanding to speak to his friend Thom. I explained he was no longer at home but in a nursing home (the move had only been made 2 days prior which made it more difficult) and he became very angry and told me I could not keep him from talking to Thom and said."I don't even know who you are!". Without thinking I replied, his caretaker. His reply "Well listen here Mrs caretaker you can't stop me from talking to Thom. There is nothing wrong with him!!!.". I am a 77 year old woman living alone and this is an unseen unhinged man that sees my husband of 54 years as easy money and he petrifies me. I know the business cannot be legimate. No-one ships $25,000.00 worth of anything and simply allows FedEx to just drop them on your side walk in the middle of a busy neighborhood. I stumbled over them on the way into my house. Thom was.afraid to open the package for a week. Who are these people? I have never felt compelled to have a gun beside my bed before but this has become a seriously threatening situation. I have no idea what else to say or even if there is a way you can help stop these calls. I have few options left. Thank you

  Business response

  07/13/2022

  Mrs. Linda ***** and Donald ****, Compliance Director spoke about Mrs. ******* concerns about coin purchase, phone calls and future daily life style.
  Compliance Director issued sincere apology for any rude behavior exhibited by NCBR representative.
  The parties discussed and agreed to the following:
  1. Compliance Director has immediately placed Mr. ***** (contact information below) on DO NOT CALL. Mrs. ***** has confirmed the calls have stopped.
  2. Mr. Thomas ***** is an avid coin collector and called Nationwide Coins to purchase invoice # NCBR ******** on May 2, 2022 to add to his existing coin portfolio.
  3. Mrs. ***** was not aware of the her husband’s purchase. In the past Mr. ***** had shared information of his coin purchases.
  4. This was very upsetting to Mrs. ***** and was discussed with her husband.
  5. At this time Mr. ***** desires to keep the coins purchased from Nationwide Coins
  6. Nationwide Coins has offered to buy the coins back for aa full refund of the purchase price. This is an existing and open offer.
  7. Nationwide Coins has had the Representative take a refresher class on Customer Service.
  
  
  ****** ***** **** **** *** *** ****** ******* ** ***** ******* ****** ***** ********

  Based upon these discussions and agreements the matter is closed

  
  

  Customer response

  07/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

  The company has made every effort to resolve this issue rapidly and with great consideration.  Mr. **** has kept communication lines open and ensured every outcome was positive.  You may consider this complaint closed.

  
  
  
  
   

  
  

• Initial Complaint

  06/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a began a transaction online with the business on 28 April 2022 and was called by a salesperson to complete the purchase. The salesman gave a hard sales pitch on an optional additional purchase for a discount. This purchase came wtih a "60-day No questions asked, money back" return policy so I accepted. On May 30th I contacted the company to state I wanted to return the item. The salesman tried to disuade me but did send out a FedEx currier for the return. Fedex picked up the item (tracking #:************) on 1 June and it was delivered (w/signature) on 3 June 2022. I called the company on 7 June to enquire on the status as I hadn't seen a refund. I was told it had been processed and the refund would post to my card by Friday 10 June or Monday 13 June at the latest. It was not received so on Wednesday 15 June I called again. I was assured that "the return went out last night" and I would receive the refund Friday 17 June or no later than Monday 20 June. There is still no sign of a refund and I cannot speak to anybody at the company except the one saleperson who has handled all of the transactions.

  Business response

  06/20/2022

  The refund was made on June 15, 2022, therefore this Complaint must be dismissed. Nationwide Coins is showing the refund transaction below. That is ALL Nationwide Coins can do as the merchant MUST post the payment to customer's account in a timely manner.
  
  Nationwide Coins cannot be held responsible for the lack of due diligence or the sloppy accounting practices of the credit card company.
  
  The complaint was made today June 20th some 5 days after refund was made.
  
  Nationwide Coins should not have this compliant on its record.
  
  Compliance Director

  REFUND:

  DATE: 6/15/2022 11:58:22 AM

  CUSTOMER INFORMATION: 

  MICHAEL *******

  542418XXXXXX7477-0623

  REFERENCE NUMBER: **********

  STATUS: SETTLED

  TYPE: CREDIT

  AMOUNT: $3885.00

  AVS/SOURCE: VIRTUAL TERMINAL

   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩