Customer ReviewsforNorth American Power

"0" stars. Very poor customer service. I spent 20 minutes on the phone with them on April 24 to complete an enrollment. After 2 month of no feedback I requested an update and apparently they lost my application. They told be to resubmit without any explanation. Worst communication ever. I told them I would not be resubmitting. I cannot do business with them if they cannot process a simple request. Obviously customer service is broken of very weak.

Hi Phil - thank you for your feedback and we apologize for any difficulties you experienced while trying to become a North American Power customer as that was certainly not our intent. When you attempted to enroll on 4/24, we were working through an issue with a third party vendor that verifies all of our enrollments. Unfortunately, if that system is not working properly then we are unable to process enrollment requests. After working as quickly as possible to resolve the issue, we attempted to contact you via phone on 5/3 to complete your enrollment request. We did not hear back from you until 6/24 when we received your email inquiring on the status of your enrollment. We called you back on 6/28 and 6/29 and left voice messages to discuss the matter with you. We also followed up once more via email on 6/29. If you still have any interest in learning about the offers available with NAP, please contact us via email or phone and we'd be more than happy to assist you. Once again, we apologize for the experience you had with your initial enrollment attempt and we hope to have the opportunity to speak with you soon.

Terrible company, signed up with them last year at a lower rate for electricity’, first year didn’t see a problem in my bills however last month I noticed my bill had gone up over $100 a month when I’m the only person living in my home, do laundry once a week do not use a dishwasher and my neighbors who are three people in the home use their dishwasher every day, she does laundry every day, their bill was almost $100 less than mine, when I called JCP NL they explained to me, that this company raises their rates, apparently they don’t tell you that also apparently I was supposed to be informed whether I wanted to continue with them and I never received anything. I canceled them as soon as I heard this they should refund the money that they stole from all these poor people it’s a scam

Thank you for your review. We are so sorry to hear that you did not have a good experience with North American Power. After doing some research on your account, we noticed that you enrolled with us on 5/5/13 on a variable rate product. As described in the Terms of Service and welcome letter you received upon enrollment, after your first month, you would continue to be charged our month-to-month variable rate plan which is subject to change with the market. You could also cancel at any time without penalty or choose a new fixed rate. Since we did not hear from you - and we can't make any changes to your plan without your permission - we continued to bill you at our variable rate. As far as the recent increase you have noticed in your bill, your usage went up from 307 kWh in June to 728 kWh in July and then 1157 kWh in August, which would account for the increase as your rate did not change over that course of time. We tried to offer you a new fixed rate plan when you called in on 8/22/22 to discuss your account, however you ultimately decided to cancel your service with North American Power. When we received your review the next day, we made several attempts to reach out to you via phone and email to further discuss your account and to see if there is anything else we could do to assist you. We have not received a response and have been unable to get in touch with you, but we would be happy to discuss at your earliest convenience. Please reach out to our Customer Care team at customercare@napower.com or via phone at 888.313.9086 Monday - Friday, 8am-6pm EST. We look forward to hearing from you and resolving this matter.