ComplaintsforAudi Central Houston

• Initial Complaint

  01/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On January 5,2024, I visited Audi Central Houston. After testing driving the 2012 Hyundai Genesis, I wanted to purchase the vehicle but had some questions. I asked the salesman, Jefferey ******** why the TPMS warning sign was on and he told me it was because they had just replaced two tires with new tires. The salesman failed to disclose there was an issue with the vehicle. On Monday, January 8, 2024, I had the vehicle inspected by my parent’s mechanic. The post purchase inspection showed several issues. The headrests deployed when I closed the car door. R+L Front lower control arm bushings are starting to crack. R Front wheel missing fender liner. Engine light is on for Purge valve. Rear TPMS sensor is out The R Front door mirror needs to be replaced. I immediately called the dealership but I had to leave a voicemail. My mom finally had luck with getting a used sales person on the phone on Friday, January 12th but they refused to help repair/ resolve the issues. These were known issues because the dealership managed to make the sunroof appear to be okay. They also glued the driver and passenger headrests. They ensured the car looked good. They willingly and knowingly sold this vehicle to me without disclosing the issues. I have pictures and the report from my mechanic if that is helpful.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  *** ****************** I purchased a 2016 Audi Q5 from Audi central Houston on 12/3/22 and on 12/6/22 my oil consumption light came on. I contacted the dealership immediately and they advised me to bring my vehicle in. I brought it in on that day and the oil levels were checked and topped off. I had to return on 12/13/22 as well as 12/20/22 because the oil consumption light kept coming on. Then Audi advised me to have it serviced by their techs which took a month because they ended up rebuilding my engine. No money was put down for this purchase. The business has committed to help replace the engine however not the entire cost. The cost of the engine is $18000 per Audi but they managed to work the price down to a balance of 5k. I don't have $5000 to replace the cost of the engine that Audi rebuilt on 2/9/23 which was before my 1st car note had even been paid. The nature of this dispute is to get my 2016 Audi Q5's engine replaced entirely on Audi Central's expense. The dealership offered to foot most of the cost of the engine but they are totally liable for the full repair and replacement cost because my engine failed due to mechanical issues. I still owe on this vehicle and are still making payments for a car that isn't even drivable. I've reached out to the ******* ***** ********** ** **** ** ** *** ******** ******** If I need to I'll protest in front of Audi because this seems unlawful and unacceptable. I did not plan for my experience as a 1st time Audi owner to turn out this way. I'm mortified and very disappointed. Please help?

• Initial Complaint

  12/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On October 30th; my wife had her 2021 Audi SQ8 towed to Audi Central Houston as there was a hole in the radiator! After 2 weeks, the dealership called and said her car was ready! My wife drove the four hours back to Houston and when she arrived, they said they could not find the key to the vehcle! She kept the loaner car and they gave her a ***** box to ship the other key to them! After a week they called and said that the keys were finished and the care was ready. However, they told us that someone had stolen the car and put several hundred miles on the vehicle!! At that time, I contacted the General Manager and the owner of the dealership (***** **********) as we have no idea who stole the vehicle or what it was used for or what may have been carried in the car???  I requested for the car to have a 3rd party do a 150 point inspection and certify that it was good! Also, I ask for a 3rd party to detail the vehicle inside and out! And last, I ask for an 2 year extension of the warranty on the vehicle! They refused and we took the car with the intent of contacting the Better Bussiness Bureau for assistance? Since we have received the car; we have noticed a part on the steering wheel is loose and rattles and also; there is a film all over the inside of the car! I ask for your help as they were completely negligent for allowing our car to be stolen when in there possesion?? Thank you very much.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  We paid $76,981.21 for a brand new ** **** plug in hybrid electric vehicle (PHEV55e) which we purchased at the end of June from **** Central Houston. Three weeks later, with less than 800 miles on the vehicle, it broke down on the highway, at 11pm at night, in 95 degree heat, in the middle of nowhere between Dallas and Houston and we were left stranded in a dangerous situation, not least because I was 8 months pregnant at the time. A tow truck did not arrive for almost 12 hours. We feel lucky to have safely gotten out of the situation, but the problems have continued since: For three weeks our car was worked on in the dealership service center. Multiple employees at the dealership and the service center repeatedly told us that the vehicle was beyond repair: it had a faulty engine that needed to be replaced, the service center could not figure out what was wrong with the car, there was no way we were going to get the car back, and we were assured that **** was going to replace the vehicle or refund us our full purchase. Then, out of the blue and just short of the 30-day period to qualify for a Lemon Law vehicle, we were told by dealership management that our car was fixed overnight. Simultaneously, we were privately told by our more junior contact at the service center that she had no confidence that the underlying engine issue was actually fixed, the service center got lucky in identifying one temporary patch, and that she would not feel comfortable getting in this car pregnant or putting a newborn child into it. We retained an independent repair shop to make an assessment of ****** repair work, and they found many corners were cut in the process of allegedly fixing the vehicle, and do not believe it is safe to drive. We are simply asking for a replacement vehicle that is safe and commensurate with what we originally paid for - **** Central Houston has refused to do so. We have a recorded in person conversation with them that we are happy to share.

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