ComplaintsforBrite Sources USA
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was searching online for ******** ******* toddler powder milk but every online retailer was out of stock except for Brite resources. I placed an order ****** *** ***** totaling $87.85 on 11/26/22 for 2 ******** ******* toddler powder milk and received email confirmation. On 11/28/22 I followed up on my order via email. Customer support from Brite resources replied back on 11/29/22 stating "Unfortunately, The item you ordered is disco'd. Kindly accept our apologies for the inconvenience. However, we have the following possible alternative item if you want, we will be glad to swap out the item and ship it asap." However, all the alternatives were liquid in nature and I only wanted ******** ******* powder milk so on 12/1/22 I requested for a refund and have not received a response or the refund of $87.85 as of today 12/6/22.Business response
12/06/2022
The order has been cancelled and issued full refund. We apologize for the inconvenience and since we must have overlooked the request to cancel the order. Best wishes.Customer response
12/08/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.