ComplaintsforHouston Home Improvement Construction
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I got my patio remodeled through HHI Patio Covers Houston in March 2022. They installed pavers and a roof. After 6 months, pavers started coming off. Currently, there are quite a few of them loose. I don't think this is normal, and I'd like it to be fixed. I contacted them but the issue has not been resolved yet. Furthermore, they used my paint for the siding despite charging me for paint. They told me multiple times that they were going to buy me 2 gallons of paint matching the color of the siding, but they didn't. I'd like them to keep their promise.Customer response
02/14/2023
Better Business Bureau:
This letter is to inform you that HHI Patio Covers Houston has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/29/2022 and assigned ID ********.
Regards,I wanted to let you know that they have now completed the work.
Thanks
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
8019 Shangrila Ln
Houston, TX 77095-4134
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.