ComplaintsforStatewide Remodeling of Houston, LLC

• Initial Complaint

  07/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Contractor has not been able execute any of the administrative work correctly the 1st time and we have lost faith in their ability to complete the project to our satisfaction. 1. Measurements had to be taken twice by the same person on 2 separate days. 2. 1/2 of the material was not even ordered when they sent a crew to install it 7/9/2024. Contractor elected to execute early - no our request. 3. Rescheduled the install 7/19/2024 and again cancelled. 4. Materials magically appeared when I asked to cancel the contract. 5. Were literally told "3rd time's a charm" by cancellation dept. and offered a discount, but we have no confidence to proceed based on the performance referenced above. I have had to take 3 and 1/2 days away from work so far and no work has been performed. We have no confidence to let them begin tearing things apart with this track record. We simply want to end the contract and have even offered to concede the deposit for time spent, but are now being threatened with another $5243 (total appears to be 25% of contract total) cancellation fee that I cannot seem to find in the contract. I have been told that this cancellation fee can absolutely not be waived, but it has obviously been done before (see the claim from 4/13/2022 on this same site). We understand that everyone has times where they may not meet their own standards and were happy to separate with no animosity. I can only assume that Statewide (and **** *****) believe that their performance is "good enough" and are happy to make us accept (and pay for) in our view "not good enough" when we expected at least some level of excellence.

  Customer response

  08/20/2024

  Better Business Bureau:
  
  This letter is to inform you that Statewide Remodeling of Houston, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/25/2024 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Contracted the buisness for remodeling of a bathroom . We were quoted the job completion in 3 days . We are now in week 6 and the job is not completed . The contractor sent out worker at 9 pm or after to work past midnight during the work week . Serious disruption to our lives . I would like a full refund and cancel the contract . Very unreliable company . It’s been a nightmare .

  Business response

  07/25/2024

  We spoke at length with the customer. She is requesting a 50% discount for work that was performed to contract because she made a side deal with the sales rep to do work that was not up to par and he took off.

  Statewide offered a professional courtesy to correct the botched work as a service once she had paid the balance due on our contracted work. Customer then stated she had already arranged to pay another company to fix the side work and that she wanted 50% off her project. Statewide offered her a 10% discount and she said she would have to think about it. This was the last that we heard from cst.

• Initial Complaint

  07/22/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Had representative Daijha ******* from Statewide Remodeling out on Friday, July 7th to discuss quote for shower remodeling. Signed contract that Friday evening and on Monday, July 10th sent a text message to Daijha ******* to cancel the contract. I also sent an email to customer service to cancel the contract. Spoke with a Casey and Caprice that they received my email. Daijha ******* confirmed receiving my text to cancel contract. I asked Daijha to return my check since I canceled within the 3 business days allowed by the contract. She responded that it would be sent out asap. I had already called my bank to stop payment on the check. I need statewide remodeling or Daijha ******* to return my check#1028 in the amount of $7600.00 for my records. It’s been over a week and I should have received it by now. Please work with statewide remodeling to have my check returned back to me for my records. Thank you.

  Business response

  07/27/2023

  The check was mailed out last week.  We contacted the customer today and she confirmed it has been received.  

  Customer response

  08/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  06/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On or about April 29, 2023, we contracted with Statewide Remodeling to remove the existing bathtub in the master bath and install a walk-in shower. The project involved two contracts. First was the bathtub removal and replacement with a walk-in shower. The second part called for replacing the existing slider window with a different design. My wife and I were told in a subsequent meeting that Statewide could not provide the window. I cancelled the order and the company acknowledge in writing, agreeing to a full refund of the $2475. Later, the company reneged on full refund and only want to refund me $1475. I have refused that offer, and desire the full amount agreed to.

  Business response

  07/21/2023

  A refund for the agreed amount has been approved.  The refund will be issued via a check and mailed to the customers residence. 

  Customer response

  08/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We signed a remodeling contract on 8/15/2022 in the amount of $21,529.00 for Statewide remodeling to tear out our existing bath tub/shower and install a new walk in shower. We were assured all contractors would be licensed professionals. A crew of 2 men showed up on the morning of 10/26/2022 to start work of tearing out our existing tub/shower. This was completed in approximately 4 hours. They said they were done for the day that they would be back the next morning to start on the plumbing and to let me know the water would need to be shut off for a few hours. The next morning the same crew finally showed up at approximately 10:45 am, was here 15 minutes, told me they didn't know how to do the plumbing work that another crew would be here in about an hour, that the 2 of them were going to lunch and would be back around the same time. 2 hours later they came back, the other crew showed up they all looked at my bathroom for 5 minutes and left and said they would be back in about 2 hours to do the plumbing. No one ever showed back up. The next day no one showed up. Finally after 2 days of calling they showed back up did about 30 minutes of plumbing and said the original guys would be back that day to get back to work. Later that day the supervisor Ben called me to tell me that a licensed plumber would be out the next morning to show them how to proceed as they did not know how to install the shower system I had ordered. They next morning a licensed plumber not associated with StateWide showed up as well as Ben the supervisor. They were here about 30 minutes when they were done Ben told me that the original crew would be back later to get my bathroom done. Late that afternoon 3pm the crew showed up, finished the plumbing and installed backer board on the shower surround. They brought me in and showed me that they had put a hole in one piece but they would fix it and they would be back tomorrow. Weeks later, I can't get anyone to call me or finish my bath.

  Business response

  11/16/2022

  Our Regional Manager has set an appointment with the customer to meet and discuss the project thus far and develop a plan of action for moving forward. 

  Customer response

  12/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
    I have agreed to allow the business to make it right but as of yet the agreement has not been started or completed.  The business states they are waiting on materials.
  

  Business response

  12/13/2022

  The customer has been updated on the estimated delivery of materials needed for the rebuild and has been tentatively scheduled for December 20th to begin. We are doing out utmost to ensure we receive all materials in a timely manner so we can resolve this issue for the customer. We ask for patience as we await delivery of the items required. 

  Customer response

  12/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  08/04/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In March of 2022, a salesperson from Statewide came to my home to give a sales presentation to install a shower. During his presentation, he stated that the installed shower would have a non-slip floor (I am 80 years old). After the presentation, we signed the contract to have the shower installed, and the material was ordered. The installers arrived mid-May with the materials and installed the shower. The shower looks lovely; however, the floor was not non-slip. We reached out to Statewide and asked if they could do something about the floor. They stated they would get in touch with Todd (the install manager) and get back to us. They never got back with us. We called multiple times to get the problem resolved, but they never responded. We later received a call from the finance department to set up the payment plan. We asked them to please get in touch with Statewide about the floor issue. They stated that they would have someone contact us. Again, they never did. We called Statewide multiple times since then; and, still, have yet to receive an answer.

  Business response

  08/10/2022

  We have scheduled this customer for August 12th to apply the no-slip coating to their shower pan. We apologize for the extended timeline in getting this concern addressed. 

  Customer response

  08/15/2022

  Statewide came back out and applied non-slip substance to the shower floor.
  Thank you!

• Initial Complaint

  07/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date of transaction 5/25/21; down payment $7,516.00; commit to remodeling bathroom; dispute completion of job, amount of charges, time period from start to finish, Multiple Statewide resolutions in writing $2500 off, $1000 off then verbally an additional $1000 off for glass, 5% off by project supervisor, and 20% from office representative; Job number 87009. We signed a contract with statewide to remodel our bathroom starting date 7/25/21 end date 8/15/21. Actual start date 8/16/21 end date ???. The contract included items that were not provided shower bench, accent border tile, invisible drain, glass enclosure. Services not provided have been highlighted on the attached paperwork. The price quoted is for all of the hardware items and services including those not provided. We have not received an adjusted new total price in writing from Statewide or the finance company. The communication from Statewide to us was not professional, timely, or truthful from the beginning until the present. We were continually deceived and Statewide misrepresented the manner of labor and materials used for our project. We are attaching all paperwork and correspondence with Statewide and its representatives. We propose that the payment due should reflect the fact that the bathroom we have is not what we ordered and there have been downgrades to what we contracted, in addition, to the income that was lost by having to take time away from work multiple times that Statewide "no-showed". We are willing to adjust the final price to what has already been paid Statewide by us and no more funds. I have emails and phone texts that prove the validity of complaints, so many that they exceed the amount of data space available to send in one transaction. I will gladly provide them to you in a separate email if you will provide me a link to upload or an email.

  Business response

  07/12/2022

  Our Production Manager of our Houston branch has attempted to reach out to the customer to discuss their refund amount. Unfortunately, the customer's loan has been paid out and cannot be cancelled at this point. We are more than happy to refund any monies owed for design changes or missing items from the install. We request that the customer please reach out to our Customer Service team or the Production Manager, Donald, to discuss the full scope of their refund. 

  We are truly sorry to hear that the customer feels they have been deceived during their installation process. We strive to maintain open communication and transparency throughout any project with our customers. 

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On April 2, 2022 a salesman from Statewide gave us a quote with a high price that was good for 30 days and lower price that was good for that day only. We choose to have their services and they required a deposit along with financing the remaining balance through some company. I called the financial institution April 12, 3022 to cancel. They said after 3 business days only the company can cancel. I called the salesman right after and he said that I would get charged restocking fees, not get all of my money back, and he would notify the office to call me. I never received a call. I called the companies phone number and left a voicemail the same day. I chatted with the online instant messaging customer service representative also. They said they would message the office to call me. Never did. On April 13, 2022 today I called the number and went straight to voicemail. I messaged in the website again today and still never got a phone call. I finally called the finance company and told the above and they promised to email them expecting a response by Friday April 15, 2022. We wrote a check for a deposit of $3893.00 and no one will communicate with me about the process of getting my money back. Service Finance Company www.svcfin.com

  Business response

  04/29/2022

  We were in communication with the customers on April 12th and first learned of their request to cancel. Due to the request occurring outside of their contractual Right of Cancellation, several steps needed to be taken in order to fully approve and process their request. Their contract has since been cancelled and we have elected to waive the cancellation fee. They can expect to receive their down payment returned in full no later than May 6th. 

  We apologize for the lack of communication regarding the cancellation process.

  Customer response

  05/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  They sent a check in the mail that I received on April 30, 2022 for the entire amount that I paid them. It is May 3rd now and the check has cleared with my bank. 
  
   
  

• Initial Complaint

  03/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We contracted with Statewide Remodeling as a licensed installer of the Kohler walk in tub to install a tub in my parents' condo. The salesman, Samson *******, came for the initial consultation, assessed the bathroom, electrical box and water heater and confirmed to us that installation was possible. Installation was completed around the first week of January 2022. The tub has not functioned as sold to us since installation. It does not fill even 1/4 with hot water before the water turns cold, even though the salesman, Samson *******, had checked the water heater capacity prior to installation and assured us it was sufficient. We paid approximately $20,000 for the tub and installation. We have called and texted Statewide numerous times to resolve the issue. They sent a service man out one time to adjust the water heater setting, but that did nothing to solve the problem. They have stopped responding to our calls. We are requesting resolution of the issue, either by making the tub function as advertised, or a refund.

  Business response

  05/10/2022

  We're working directly with the customer and Kohler to get this concern resolved. I have been communicating with our Regional manager and Branch Manager to ensure all parties are aware. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩