ComplaintsforHouston Auto Pre Owned

• Initial Complaint

  09/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 25 August 2022, I received a text from "Alex" with Houston Auto Preowned *** ***** ***** in regard to an inquiry I submitted about a 2013 ***** *** He ended up calling me the same day at 1824. The conversation was cordial, with no red flags noted. He texted over a link for us to fill out in regard to having credit pulled for the purpose of purchasing. We filled out the information and submitted on the same evening. On 29 August, I texted Alex at 281-733-0057, at 1053AM advising that we had sent over the credit app. He responded at 1214P, asking which car. There were simple questions being asked, with him finally asking what name the app was under, at 1837 of the same date. We answered, and he replied back "Approved", at 1941. I replied that We could discuss the following day, as I realized it was 2147. On 30 Aug, Alex texted me, asking if there were any updates. I answered that we were wanting to move forward , but I'm in the military in Arizona, but my son lives in Spring, TX (who the car was for). Due to Covid, my hopes were that someone could take the car out to him to look at. On 31 Aug, at 0914, I sent t a text to Alex, asking if he could give me a call, as I was not comfortable doing business via text. He responded back via text some four hours later, and we ended up talking at 1321 of the same date. It was at that time he told me that the down payment would be $1K. I asked how we needed to send it, to secure the vehicle. He said Zelle would be best way to make it happen. At 2145, we transferred the amount, via Zelle. At 2147, Alex confirmed the receipt of the amount via text. On 1 September, I was still going through and reviewing information on the Scion. I even sent a text to Alex at 1041 asking if another vehicle they were selling, * ** *** was a better vehicle. He advised that the ****** was a easier to maintained, and all of the ** have had to have some sensors replaced. I thanked him, and he asked what's up. I advised this would be

  Customer response

  09/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

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