ComplaintsforKC-J LLC

• Initial Complaint

  04/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  KC-J LLC 6010 N Sam Houston Pkwy E #6010-706 Humble Texas 77396 281-883-4393 sales@kcjsales.com Auction Sale- **- KC-J Online Auction. During betting I won an item in the above auction. Problem during the auction the item being a commercial ice maker was described as new but when I picked it up it was used in rough condition. I requested the manager and spoke to Mark who advised the owner would make the decision but he could not reach. He assured me he would contact me soon. Never received call and have called approximately 15 times during one week. No answer. 

  Business response

  04/07/2023

  Customer checked the items in front of manager and everything was working and he signed his invoice stating he received his items. Customer agreed everything was fine and no other communications was sent our way till now. We have previews days for all customers before auctions begins, preview days usually run for 10-12 days. Not sure why or how the customer is upset when all items where checked during pick up time and agreed all items where fine when they signed for it.

  Customer response

  04/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

   

  FIRST OF ALL, UPON ARRIVING TO PICK UP THE COMMERCIAL ICE MAKER I NOTICED THE ITEM WAS USED AND IN POOR CONDITION. I IMMEDIATLY TOLD THE EMPLOYEE, WHO GRABBED SEVERAL ITEMS THAT I HAD WON IN THE AUCTION THAT THIS WAS NOT A NEW ITEM AS DESCRIBED IN THE AUCTION’S DESCRIPTION.  I THEN SHOWED HIM A COPY I BROUGHT WHICH CLEARLY STATED IT WAS NEW AND ASKED TO SPEAK TO A SUPERVISOR. AS I WAS WAITING FOR THE SUPERVISOR A FEMALE EMPLOYEE ACKNOWLEDGED THAT SHE HAD MADE A MISTAKE BY NOT PLACING USED ON THE ITEM. A SUPERVISOR NAMED MARK APPROACHED, AND I TOLD HIM I DID NOT WANT THE ITEM WHICH WAS NOT NEW.  HE TOLD ME HE WOULD CALL THE OWNER BY PHONE.  I WAITED FOR APPROXIMATELY 15-20 MINUTES AT WHICH TIME, MARK CAME BACK AND SAID THAT HE (THE OWNER) HAD NOT CALLED BACK. MARK CONVINCED ME TO SIGN OFF ON THE ITEM BY ASSURING ME THAT THE OWNER WOULD CALL ME BACK AND WOULD RESOLVE THE ISSUE.  AT NO TIME WAS THE ICE MAKER TURNED ON AS DESCRIBED IN HIS RESPONSE.  IF THE ITEM WAS NEW AS DESCRIBED IN THE AUCTION, WHY WOULD I WOULD I HAD TO GO 10-12 DAYS EARLY?  SURELY IF THE ITEM WAS NEW AS DESCRIBED, I WOULDN’T BE HERE RIGHT NOW WITH ME HAVING TO MAKE A COMPLAINT.            

  
  
  
  
  
   

  
  

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