Customer ReviewsforMichaels Stores, Inc.

I feel like I was racially profiled today. I have always ordered online for store pickup. Went right away to get my order when it was ready. As I always do, I went inside the store found the bin that my 1pkg of tea light candles were in. As I went to walk out the store an assoc that was checking out a customer stopped and hurriedly came to me to ask for my proof of purchase. I said no one has ever asked me before. You stopped helping that customer to address me? Oh its our ********************** policy. What? I said Ok let me get it. She then nastily says wow never mind and walked away. I will absolutely NOT shop at Michaels again nor will any of my family or friends.

They lost my mothers picture from high school and have not given me an alternative option. I havent heard anything from anyone since the week I went into the store.

May 30th 2023. I needed to return a product to Michael's. The date of purchase I called Michaels #**** to have two Brother label maker refills at the front desk. They were the wrong cartridges. Upon return, I was informed by *********(Esme), store manager, they were on clearance and could not be returned. She did offer to give me in store credit. I asked her where the tape runner refill cartridges were and It turned out to be the wrong aisle I went back to the register for help. Esme looked and found the label maker refills. The boxes opened like a deck of cards. No one would have noted that it was opened and I would know for sure if I had the right product. I began to pick up a box and **** said if I opened it I had to buy it. I asked her what refill I needed as I had my Brother label maker with me. She picked it out and handed it to me. I opened up the box and it was the wrong cartridge. I put it back in the box which no one would have known was ever opened!! I picked up another box and opened it up while Esme eagle-eyed me. I opened 2 boxes they were the wrong cartridges. I put them back and no one would have ever known they were opened. I no longer wanted to put up with her hostile attitude I told her I would never be returning back. She stated "that's okay we have plenty of customers" as i walked out of the store. That day I phoned Michaels spoke with **** he gave me the case#****** store #****. Informed me I would receive a call back. June 2nd I Phoned Michaels again ***** stated someone would call me back. June 5th spoke with ***** . June 16th **** transferred me to ***** his supervisor. Stated **** the district manager would call me within 24 to 48 hours. No response back from Michaels. June 20th I spoke with ******** stated she would have it transferred to a higher department they would call me. June 20th **** informed me **** would return my call. I also spoke with ****** he sent an email to **** to return my call in 24 to 48 hours. I gave up until now.

Very disappointed in the customer service (from the manager) at Voice of America Michaels.

This store has horrible management and human resource practices. They seem to take advantage of the minors that work for this store. Its extremely sad that because these workers are young and not as knowledgeable about their labor rights that the management team here uses that in their favor. The human resource department does even seem to care because they do not respond to inquiries. Horrible management practices and not a great place to work if you are under 18.

Do not sign up for their rewards if you do not shop there often because you will get unwanted emails and they will not stop. They lie that they remove your email and then start sending emails 1 time a week instead of every quarter or 1 time a year..........It's as if they are angry and start harassing you with their emails to get back at you for requesting them to stop! Since I have asked for over 3 years now and finally last week someone from the cs **** said they removed my email, I can see that was a lie. I mean I even changed my email to a less used email account and I still get bombarded in my old email! and they never closed the account as I requested last week. the cs rep was so sure she "helped" me. Nope.......I never shop here either