ComplaintsforDry Force Corp

• Initial Complaint

  02/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dry force initially send us a bill for *********. I spoke to ***** the manager on 2/14/2024 told her that the bill is higher. My parents were at the salon everyday and my parents told me that the machines were not being used but just sitting there. When I called ***** she did not want to listen to me and was just being rude. When I called today she completely changed her attitude and lower the price to *****, so if I hadnt called and talked about the price they would have cheated my parents out of 4k almost. I think they are using to just filling any prices with insurance companies and cheat them out of it. They moved alot of the furniture from our business incorrectly which caused them to break and moved the black trimming from the bottom of the walls as well. We would like to pay them for what theyve worked for not cheat us out of our money. I do have a video of their machines just sitting down and not being used. They also knew if the ceiling tiles were not on the machines would not work properly but didnt mention anything to any of us. Now they was to take us to court and put a lien on my landlords property. Hopefully we can get help and settle this. She also gave us 15 days. Thank you

  Customer response

  02/21/2024

  Greetings 

  This is another letter that was sent by Dry Force, I just want to settle this to the amount that we are suppose to pay them, even though she had admitted that they are supposed to charge for 2 days of work not 3 but she still sent us a letter requesting 3 day of work also we just got our electricity bill and we have to pay that as well even though they used their machines to use our electricity. 

  Business response

  02/26/2024

  We care deeply about our customer experiences and lowered the price in an effort to work with the business owner, confirmed in our text message posted in this complaint. With regards to the equipment, we have no control if our equipment is turned off after we left. We will not entertain any further discounts and expect to be paid in full for services rendered.  

  Customer response

  02/27/2024

  I am rejecting this response because:   Dry wall keep saying its a discount, its not a discount. When I spoke with ***** on February 15th she mentioned that they made a mistake on the invoice and it should have been charged for two days of work not three. I dont understand why would a company make their customer pay for an extra day of work. To us it does matter if the machine are not being used and being charged for a machine that wasnt used. If the company acknowledges their mistake and says their machine sets off and not being used then I shouldnt pay for it as well. I would like to speak to the president of the company. The manager does not listen, its hard to talk to her. Our conversations on February 14 and 15 was recorded by their phones, I do have a record on my carriers record that shows that Ive spoken to Dry force and Dry Force should have a record of it as well. We do want to settle it but we will not pay extra for day that was not work. If they are charging us for 3 days of work not 2 days of work then we are being cheated out of our money. This had nothing to do with my insurance coverage it had to do with billing us the right about for the right about of days that was work, our electricity was used as well for their machine. We need to accommodate that as well. 

• Initial Complaint

  01/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 9/10/2023, Dry Force was called out to assist with flooding water from our main bathroom to other areas of our home. We were told that insurance would pay for the mitigation and remediation of the flooding. We were not advised that we would be responsible for the difference between what was invoiced and what our insurance deemed an acceptable invoice for Dry Force's work in our home. 9/11/2023 Dry Force returned to our house to begin the dry-out process. Unfortunately, my husband and I were diagnosed with COVID. On the same day, they packed up and left. The following week, they returned and began the process again. However, in the meantime, being ill, my husband and I used fans to dry out areas of the house and pulled up the carpet in the main bedroom to avoid any additional damage. Upon their return, we were told that multiple areas of our home were impacted, even areas without water flow. We advised that we would not agree to additional work until our insurance company approves the estimate. They left three dehumidifiers in our home from Thursday to Thursday. We turned them off on Saturday. I called to have them picked up starting the following Monday. No one came to secure the equipment until Thursday evening after multiple calls and emails.We should have been provided with the estimate that was provided to our insurance company. We were told that the delay was due to our insurance company needing to be more responsive. Finally, we decided to discontinue the work with Dry Force after several delays and unresponsiveness from our project manager. The bill provided to our insurance company was $9,099.19. We were being charged inappropriate fees for work that was not completed. It is as if we had agreed to their fees and the insurance paid them. We would not owe anything. However, we discontinued the work, so we are being "punished" for not following the plan. My insurance company approved $2,045. 47 for the work completed. We paid the amount to Dry Force after they refused the payment. They have since been harassing us for $2,813.50, which has now increased to $3,343.31. I have asked multiple times to send me an invoice indicating precisely what we are being billed. I have received an invoice with an itemization that does not match the amount I am being told to pay. I have received an invoice that amounts to $2,813.50 with no details. We have been threatened with collection scare tactics such as a lien will be placed on our home. I wrote to the president of Dry Force for assistance and have yet to receive a response. I asked for arbitration, and I was told that I had signed the contract and was responsible for the balance. The contract was signed at 9:53 pm, after returning home from traveling to find my home flooded and seriously ill with COVID. Nevertheless, the original agreement for services was not completed and signed under emotional and mental duress, making the contract null and void. We are being asked to pay for services but have yet to learn what we are being held responsible for paying.

  Customer response

  01/16/2024

  On 1.16.**** a call was made to Dry Force to discuss the invoice again.  There was no progress made because the collections supervisor ************************* refused to fully discuss the invoice with me. I tried to explain that at no time did we have their equipment in our home for **** days that they are charging us. She advised I was wrong and she would send pictures.  She would not allow me to exaplain.  She stated that she would not discount the invoice unless I was ready to pay. She additionally threatened to file lien on my property agin. I do not understand in **** how a company can treat their customers so ***** key and disrespectfully. If we owe the invoice no problem, we will pay it.  However, as a consumer we have a right to receive an invoice that fully displays accurate information not false charges. 

  Business response

  01/16/2024

  We care deeply about our customer's experiences with our team and services. I will be reaching out to ***************** personally in attempt to make this right with her and her family. 

   

  Customer response

  01/16/2024

  The attached email was received after the call.  It references a packout that was not approved by my insurance company.  My insurance company approved our packout.  I am not certain what that has to do with an inflated invoice.  I attached page 2 from the invoice that references fourteen days in which we are being charged.  This is an additional example of the falsyfing of the invoice.  In the email it references, that we had the equiptment in our home for seven days which equates to a bill for fourteen days.  I do not understand how that can be possible.  Additionally, we requested that the equiptment be removed from our property on Monday, September 25th by phone and in writing.  It was not secured until September 27th after multiple requests to remove the equiptment from our property. And, another offer to pay an invoice that is not accurate and another threat to file a lien against our property. The desire to understand what is being said by their customer is not a part of this process.  Bullying, harrassment, and violation of our consumer rights are all scare tactics used to bully us into paying an inflated invoice. 

  Customer response

  01/16/2024

  I am rejecting this response because:   The Collections Supervisor has failed to listen and understand our concerns regarding the invoice.  It was alleged that our insurance company paid us more than we paid Dry Force, and we are refusing to pay them.  The statement is insulting.They have questioned our integrity and honesty in this situation.  We have not received a bill that reflects exactly what they allege that we still owe after State Farm disbursed payment. Additionally, the offer to pay is double the initial offer they made for payment. 

  Customer response

  01/23/2024

  The GM/VP of Dry Force and I have amicably resolved this issue. The complaint can be closed. 

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a water loss around 2 AM on 9/22, and we found it out around 6:40 AM, immediately filed the claim and call the insurance for emergency services. However, due to it was outside of business hours, was not able to get the service through insurance, so I did ****** search and pick the first one Dry Force with good rating (and now I am regretting). Insurance believes over 50% of the charges are unreasonable, only paying less than 50%, and there is also non-covered amount that I will be responsible for. There were just so many unreasonable charges and excessive equipments, and mis-practice, with the limited space, I will just list couple major bullets, and can provide details later: 1. Dry force started the project without my written authorization until 10 hrs later, and to cover the tracks, they fabricated the document with fake timestamps, and I have video time stamps to prove that. E.g., called dry force at 7, they arrived around 8:20, equipment was moved in around 10:30. And on dry force document, all the timestamp moved at least 10 hrs later to match when the authorization document was signed 2. I was rushed to sign the work authorization later in the day since they realized that they messed that up, and I was pushed on the phone by a manager to sign the document in 2 mins after 6:30 PM (I have the timestamps of the emails), and nothing was explained to me given such short amount of time, especially the payment terms. 3. No pricing or scope of work was shared in written or verbally at all, and I was left in dark about what the bill could be or the project could stretch for weeks or even months, every time I asked about whether it was too excessive, I was threatened that to save the flooring, it is required or nothing. And after 9 days of non-stop drying of unimaginable amount of equipment, no flooring was saved at all.

  Business response

  12/19/2023

  We value our customer's feedback and regret this customer experience. The accusations in this complaint are false i.e. falsification of records: impossible because the timestamps on our software programs cannot be manipulated in any way. We are known for NOT using high pressure sales tactics like "forcing" customers to sign work authorizations. Our many positive ****** reviews prove this. We have reached out the ** in an attempt to rectify this situation. Thank you. 
  

  Customer response

  12/19/2023

  Please see attached Work Authorization timestamp, as well as the email timestamp for when the ******** was sent for signature and when the signature was completed. It was all after 6:30 PM CST. And the ** was signed in under 2 mins given the time to open email and ********, etc.

  As the video screenshot timestamps clearly show the work started in the morning around 8:20 AM CST, while the ** was not provided and signed until 8 hrs later. And the ADJ ******** shows the timestamp of when job started to be after the ** was signed, which is completely false.

  Dry force is denying the facts with clear evidence, which is extremely unprofessional, and violating the basic ethics, as well as violating the rules of initiation of project requires authorization.

  Customer response

  12/20/2023

  I am rejecting this response because:   
  Please see attached Work Authorization timestamp, as well as the email timestamp for when the ******** was sent for signature and when the signature was completed. It was all after 6:30 PM CST. And the ** was signed in under 2 mins given the time to open email and ********, etc.
  As the video screenshot timestamps clearly show the work started in the morning around 8:20 AM CST, while the ** was not provided and signed until ********************************************************************************************* was signed, which is completely false.
  Dry force is denying the facts with clear video evidence, and all the timestamps in the ********s/screenshots I submitted. Dry force response does not provide any proof, or any reason why all the evidence is against their claim, but just making claims, and even citing ****** reviews as evidence, which is just unbelievable.

  Business response

  12/21/2023

  Mr. ***** *************, Im sorry you feel this way. Lets run down how things went in actuality:
  
  The insurance did not cover the upstairs and we settled that directly with you. Very unusual to say the last considering the source of the leak was upstairs.
  
  Dry Force completes all of our work based on the ***** S500 which is the national standard for our industry. Doing this ensures that we are getting the work done correctly. In addition, it ensures that we are doing everything possible to protect the health and safety of all our clients. Your insurance adjuster refused to even review any of our documentation that justified the entire invoice. Although the insurance did not approve some of the work it was necessary based on the standards set out for out industry in the **500 and we billed it using insurance pricing.
  
  Although you did not sign a work authorization at the very beginning, all of our calls are recorded. We have recorded calls between Dry Force and you giving us authorization to do the work. We do not have the ability to change time stamps on the DocuSign documents that were signed. In fact, that program will void any documents that changes are attempted on. The program creates its own time stamps, they are not stamped by Dry Force. This program has that protection built-in to prevent any falsification of documents.The work authorization is not an estimate for the work. 
  
  Water mitigation is considered an emergency service and is not generally estimated before the work starts. The standard process is to get the emergency taken care of right away to prevent further damage to the client's home which what we did. The work performed by our team prevented further damage from of your home, all done without asking for any money up front. We then submitted an invoice to the insurance company using insurance pricing once the work was completed. We have been doing this for 20+ years and this is the first time an adjuster has refused to even review our documents. 
  
  Dry Force did spend 9 days in this client's home trying everything we could to salvage their floor and the structure of their home. . Although we were not able to salvage the floors, we did salvage the sill plates and other parts of the structure. Since we did not manage to salvage the floors, we only billed for 3 days of the 9 days we worked. Additionally, we agreed to provide the client with a generous discount, which you agreed to pay on a recorded line.

  Business response

  12/26/2023

  Mr. & *************, Im sorry you feel this way. Lets run down how things went in actuality:
  
  The insurance did not cover the upstairs and we settled that directly with you. Very unusual to say the last considering the source of the leak was upstairs.
  
  Dry Force completes all of our work based on the ***** S500 which is the national standard for our industry. Doing this ensures that we are getting the work done correctly. In addition, it ensures that we are doing everything possible to protect the health and safety of all our clients. Your insurance adjuster refused to even review any of our documentation that justified the entire invoice. Although the insurance did not approve some of the work it was necessary based on the standards set out for out industry in the **500 and we billed it using insurance pricing.
  
  Although you did not sign a work authorization at the very beginning, all of our calls are recorded. We have recorded calls between Dry Force and you giving us authorization to do the work. We do not have the ability to change time stamps on the DocuSign documents that were signed. In fact, that program will void any documents that changes are attempted on. The program creates its own time stamps, they are not stamped by Dry Force. This program has that protection built-in to prevent any falsification of documents. The work authorization is not an estimate for the work. 
  
  Water mitigation is considered an emergency service and is not generally estimated before the work starts. The standard process is to get the emergency taken care of right away to prevent further damage to the client's home which what we did. The work performed by our team prevented further damage from of your home, all done without asking for any money up front. We then submitted an invoice to the insurance company using insurance pricing once the work was completed. We have been doing this for 20+ years and this is the first time an adjuster has refused to even review our documents. 
  
  Dry Force did spend 9 days in this client's home trying everything we could to salvage their floor and the structure of their home. . Although we were not able to salvage the floors, we did salvage the sill plates and other parts of the structure. Since we did not manage to salvage the floors, we only billed for 3 days of the 9 days we worked. Additionally, we agreed to provide the client with a generous discount, which you agreed to pay on a recorded line.

  Customer response

  12/29/2023

  I am rejecting this response because:   
  Respond to Dry forces response:
  
  *Removed the last bullet of previous review due comment limit.
  
  1. For the upstairs, I did agree to pay the settled amount for 3 days, and I paid that amount on the same day. However, for the rest of the invoice of over 12K is not billed as 3 days as you mentioned but 9 days, I can attach the exact bill here for the public if needed. And now I am told I am responsible for whatever 12K minus what insurance paid. Nowhere at any point in my phone call that I promised to pay that the difference between 12K and insurance paid, Since you mentioned you have the recording, please share with BBB.
  
  2. If you read my post, or BBB complaint, or the emails, you would know that I stated that Dry force started the project 10 hours before the ** was signed, and as you said you would have the recorded call around 7 AM in the morning of 9/22. And all I said was have someone to come over and that is not the same as legally authorizing starting any project or whatever equipment you want to put in the house. But on your official document, you put 5:32 PM as when I first contacted Dry force. And job started the next day 9/23?! Luckily I have camera in the house! If the timestamps of my first contact is auto generated, I did not make a call at 5:32PM, how did you system auto generate 5:32PM as my first call?
  
  I have been told more than 5 times (i have all the emails) that Dry force will just go after me, no matter what. Now when Insurance is trying to settle by offering $2k more than initial offered, collection just reject, and threaten me. I have all the email communications, and since you have all the recording, lets share with BBB. Dry force at this point has not provided any evidence. And was denying my video evidence up until my second reply, and now just making more lies? All timestamps in dry force documents are not real, and how could that be auto generated, if none of the events happened at that time? If I hadnt requested Dry force to leave due to excessive scope, Dry force was going to just pile up the bill for whoever knows how many days, and they will just charge me at the end, if Insurance believes the scope was outrageous. 
  
  

  Business response

  02/15/2024

  This situation is unfortunate. The insurance is refusing to pay for the upstairs portion of the claim because it was part of an older claim that was already paid out but never repaired. We have gone to extraordinary lengths in our attempts to come to an amicable resolution with no success. 

  Customer response

  03/04/2024

  I am rejecting this response because:   
  i have already settled and paid for the upstairs myself. See attached. Dry force is unwilling to settle the downstairs portion, please make sure you communicate within Dry force, especially billing, before responding.

• Initial Complaint

  12/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I experienced a flood in my home due to a broken water supply hose to my washer on 8/31/2023. Dry Force showed up to my home, and I engaged them to do the demolition work. I filed a homeowner's claim with USAA. The bill from Dry Force was for $7509.95; however, my USAA adjuster said that the bill was excessive, and that I was being charged for work that was not completed. Dry Force claims that I am responsible for an outstanding balance of $1140.35 although my insurance representative told me that they consider this excessive and a fraudulent insurance claim. Now Dry Force is threatening to put a lien on my home. I do not think that this is fair. USAA will provide further reimbursement if Dry Force can substantiate their claim to the adjuster.

  Business response

  12/18/2023

  Good Morning, we use industry software Xactimate to determine our pricing. We will reach out to ************** to hear his concerns and review the timeline of events. 

  Customer response

  01/11/2024

  Dryforce has waived the additional charges and sent me a 0 balance invoice.  I am satisfied that they resolved my complaint. 

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  So this company came out in about September. And they did water mitigation for me. Well, first thanks first. They tried to charge my insurance 2 times fuel because of coming out to remove the dryers. And then the insurance denied that what they try to couple other things to try to up up the price while insurance that they weren't having that. No, they're telling me that. I owned them so much. And I'm trying to get actual invoices of exactly what was old by the insurance. And what was paid by me and what was paid by the insurance? But it's like herding cats. The bad thing is, I talked to 2 separate people end. They both had different things to say. And then when I was paying I was learning more. Hey, I'm waiting for the check from the mortgage company. Not the ****************** the mortgage company end. That was just a problem. So what? I'm telling you the insurance I have one price which was $8085.05 and they have another. I say all this to say that there's a problem. I spoke to the company. And now they're trying to put a lien on my house. Well, something needs to happen. There needs to be some better communication in order to truly understand what's going on.

  Business response

  12/07/2023

  We called ************** on 07DEC in attempt to address his concerns. 

  Customer response

  12/14/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  10/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My complaint: ************ has all kinds of charges they like to hit you with wont discuss with you. My ***************** declined their portion of my claim. When I read the reason why; I became upset. My insurance broker just happens be licensed in this field of work and he explained to me in an email why he denied the claim. I also read where equipment that didnt need to be used due to the size of the job was used and I was charged accordingly. In over twenty years of having this insurance company I have never had any part of a claim denied. Dry Force needs to prioritize in **** explanations to customers that arent well versed in this field. I was charged a haul off fee for some scraps of wood. I am glad that I stopped the service person from taking out my door frames. He initially suggested this, and I thought it was excessive. Little did I know that the whole thing would become excessive.

  Business response

  10/19/2023

  Good Morning,

  We have connected with ******************** and resolved the issue. 

  Thank you,
  ***************************, Director of Mitigation

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dry force stepped into our house May 26 2023 we had water leaking from our shower into our wall, closet and garage. ****** from Dryforce sat down and told us everything would be covered by our insurance. He was a bit over the top, trying to get a hotel paid for and stretching the damage a bit to our insurance. I shouldve known right then in there that this was not a good idea. When my insurance got the bill, they reviewed it and confirmed that they were overcharging for square footage and unnecessary items. It was reviewed a couple times by my insurance and what they are telling me is what I need to pay is $2305.75. Dryforce is charging $3506.92. They said as a courtesy they will reduce to $3159 then $2859. My insurance told me that I just needed to pay what they approved. I have asked Dryforce numerous times to provide me with a correct statement, and I would be happy to pay. There is clearly a disconnect between the insurance company and Dryforce. I have emails from my insurance directly to Dryforce telling them what was covered and asking them if they disagreed, they can provide additional information or call them and as far as I know, they have not made a phone call to the insurance company. I believe my insurance company spoke to someone on the phone at one point but Im not 100% sure. All Im asking is if they hash this out with my insurance company and I will pay what the two of them agree upon. But I do not feel like this company came into my house honestly and I really feel and felt from the very first that they were just there to get a good paycheck from the insurance company. Now they are threatening to file a lien on my house. And Im just asking to get a correct statement which even when they did reduce the amount they still sent me the higher statement so I have yet to actually get even a statement lower than $3506.92.Im going to make a payment in the amount of $2305.75 to this company as instructed by my insurance.

  Business response

  10/17/2023

  Good afternoon, 

  We have reviewed this case and left a voicemail just now for Mr. and Mrs. ******* at ************ in an attempt to rectify the situation. We care deeply about our customer's experience with ******************** and will do everything in our power to make this right. We look forward to connecting with the Overall's and hope we can come to an agreement that satisfies everyone involved. 

  Thank you,
  ***************************, Director of Mitigation (Dry Force)

  Customer response

  10/30/2023

  Update to the previous review of Dryforce:

  ***** (the **** reached out to us personally and worked with us to settle the remaining balance so that everything was even. To me this was a legitimate attempt to good customer relations and I really appreciate them doing this.

• Initial Complaint

  07/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On approximately May 17, 2023, I hired my plumbing company to come to my house to check on the source of a leak. At that time they suggested I telephone Dry Force Corp which would come out and assist with locating the leak as my plumber was unable to locate it. When the Dry Force tech. arrived, he was extremely arrogant and forceful in requiring that I hire his company to "dry out" the leak which we had no determination on the locale. I telephoned my ins. company USAA. Whereas this company is NOT sanctioned by USAA I was not comfortable using them. However, they were insistent. The bottom line is they charged for services they DID NOT provide and were drying areas which HAD NO WATER OR DAMAGE. USAA attempted to resolve this with the company, but they were steadfast in charging fees for services NOT provided. I paid their invoice in full and they cashed my check as noted with the enclosed photos, but they continue to harass me with phone calls, emails and continued bills when this matter has been paid and closed. The harassment is becoming overwhelming.

  Business response

  09/05/2023

  This customer did pay ******************** in full from the funds that were sent to them from the insurance company. This account is closed and the customer will not receive any more calls. 

  Customer response

  09/06/2023

  We can consider this closed, but this has been an extremely unethical company to work with.

  Thank you,

  *******************

• Initial Complaint

  07/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Had Water from my shower soak my hallway carpet, called for them to come set dying fans to dry out the carpet, they came to the house and told me by state law the only way they could proceed in drying out the floors was to cut and remove the drywall and flooring, which the drywall was not even wet, they also told me they would handle putting the new drywall and flooring back in, they set two install dates up for me to meet the contractor, i took off work two separate times to meet them, no calls no emails no one showed up, they then sent me a bill for $ ******* for the work they did, they never gave me an estimate and lied about the state law, I have offered to pay half of what they say I owe and was told no, they should not be allowed to conduct business in that manor. you can't tell someone that the law requires you to rip apart someone's home under false pretenses..the cost to put my home back together was way more than my insurance covered.

  Business response

  07/14/2023

  Dry Force will accept half as payment in full and aplogizes for the misscommunication or lack of clarity on the cost or process on our end.  

  Customer response

  07/14/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  02/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Mitigation 5/13. 3 months later found water under tile. 6/1 quote provided for construction of ****** plus for repair work. Never came out or responded to my messages in June. 6/27 Dry Force asked me to sign over Insurance check. Told my Project manager left company. New PM assigned bad contractors to do Touch up paint in July. They had No tape, used my paint & plastic, broke trim and left all over. Damages several items Sent pictures, texts and phone calls with concerns. No response until insurance company reissued check to me and cancelled their payment. 7/1 sent a floor guy, picked tile. Never hear back. No response back to me. Finally told they under quoted floor guy and he quit. I Contacted the company that installed the same floor 2 years ago. Appt coordinates with Dry Force 8/1. 30 minutes here and left. Said they wouldn't be back for about three weeks. PM said I had a leak in my sunroom and they couldn't lay tile. This was not correct. We told the project manager to leave. Called our insurance company who said Dry force left a message requesting additional funds to tear up my sunroom floor. I called a leak detection company same day. No leak, no water in slab. Another plan to get more money. Paid another company to do floor install. **** from Dry Force for full work scope. I sent the document back certified mail and paid for tile and items completed. going through the contract line by line and sent a check for the tile and paid for items I should not have. Received a text saying President offered discount due to problems and I only owed an additional *****. I didn't owe anything! Received several emails in October saying I owed over ***** and they were putting a lien on my house. Yesterday, I received a text from *******************, GM, saying to pay or his attorney would put a lien on my house. This company is terrible, lied to Me, 2 project managers, two floor companies and 4 months later had to hire a new contractor. Stay away!!!

  Business response

  02/19/2023

  **************** is our #1 Concern. A discout was offered based on the customers quality concernes.
  
  Although Dry Force was not able to meet the customers expecations in this situatuon we still need to be paid for the work that was done and the materials that were delvierd. The customer has kept materials that were deliverd and not paid for. The customer has made adjustments to the scope of work and adjustments the agreed pricing with no justification.
  
  Dry Force has tried to meet with the customer at the home to address the quality of work and cost concerens but the customer will not let us come to the home to verify what she is saying. The customer is hostile and combative.
  
  The customer has said her attorny is involved but Dry Force has not be contacted by an attorny. Dry Force is willing to address these issues and hopes to resolve this situaion amicably.

  Customer response

  03/04/2023

  ***Document Attached***
  Dry Force is not telling the truth. They have been forwarded information for my attorney and they filed a lien on my home which is invalid according to my attorney because my husband did not sign the contract. In additional materials
  We're all paid for and I have receipts, photos, texts and voice messages from them throughout the process documenting everything. I sent a check certified mail with a return receipt to *********************** and Dry Force with an itemized list of work completed and payment for the tile. The company was paid for all work performed and they are trying to collect for services not completed. They breached their contract and their vendor walked off the job leaving my house in total chaos, along with broken items which I informed the company immediately.
  They also contacted my insurance agent at USAA and tried to say there was additional water in the slab in another room. Which was not the case. This was confirmed after I had to pay a leak detection company to come out. The company went through two flooring company's and two project managers in the three months and still never completed the work. They left water under my kitchen tile for two months after their mitigation company initially came out. I was combative? Another deflection. Please explain why I have voice messages from
  both ******************* and *********************** apologizing for their actions and thanking me for my patience. Their contractor walked off the job, the first floor company quit on my job due to underpayment (I have the text from
  Their project manager stating such), and the first project manager left the company. I had a contractor here doing other work and was here every time they came out. He can testify how what I went through during the process. In addition, I've had a roofing company, a pool vendor and a construction company do a project for me all during this time and had no problems with any of them and they can all testify that we worked great together and was always cordial. They were all professional and did not lie to their customers. Company's like this should not be allowed to get away with treating people like this. I refuse to pay for something that was not done . If you notice they had 8 BBB complaints around the time I had issues. I was told by my new project manager that he was new to the company and dealing with a lot of problems with delays and concerns when he came on. Obviously a lot of turnaround in personnel during this time and unfortunately I had to deal with the repercussions. I would be more than happy to provide additional info to include my attorney's information sent to the company, more
  Photos of broken items, water left under tiles in kitchen, it was a mess and no one should have to endure
  What I went through for nearly four months! I was unable to load all of my files, but have them available to submit.
  See Attachment/File: E0D30E07-7DCC-42D7-A6A6-589778C11672

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