Customer ReviewsforEmpower Insurance

Alinsco is the worst, their customer hit our vehicle and now they said they won't cover. I said, if the vehicle is covered under the insurance, you'll need to pay. She kept saying that's not how our rules work. I said, show me your rules, and she said I shouldn't be showing you the rules. They won't take responsibility

Alinsco is very poor with the claim. It took over two months to review the claim and I have to call every week.

Alinsco Insurance Company is committed to providing understanding and resolution. It is our sincere hope that the information provided affirms our commitment to Alinsco clients, claimants and ***** consumers. The following is submitted by the Alinsco Insurance Company in response to your review. The information herein is provided by Alinsco Insurance Group MGA, **** (Alinsco), as a managing general agent for the Alinsco Insurance Company. The review submitted is not from an Empower client. Even though this is not our client that we represent, we are pleased to provide an answer to the complaint from this party that has not made a purchase of our services. The complainant states that Alinsco has failed to handle the claim timely. Alinsco will provide a timeline of events which affirms that the claim was handled promptly and properly. The claim was reported on 3/10/2022. Alinsco immediately contacted the third party complainant and obtained a recorded statement. At that time, Alinsco advised that a statement from the Alinsco insured and a copy of the Police Report were needed in order to complete the investigation. The Alinsco insured responded on 3/24/2022 and provided a statement. Alinsco contacted the complainant on 3/31/2022 and advised that a copy of the Police Report was needed as there was conflicting facts. The police Incident Report was received on 4/13/2022. Alinsco immediately completed the investigation and determined that the third party complainant was the proximate cause of the loss. The third party complainant was advised of the denial both verbally and in writing. The claim is properly denied and closed with no further action needed from Alinsco

Unprofessional! If I could give a negative 5 star rating I would. I have never been able to get the same information any time I have called. I'm constantly given another number or extension to call! They clearly need to train their employees better. I have been given misinformation NUMEROUS times and when I call and ask about it I was basically told that it wasn't their problem!!!!! BEWARE if using this company!!!

Empower Insurance Group MGA is committed to providing understanding and resolution. It is our sincere hope that the information provided affirms our commitment to our insureds. The following is submitted by the Empower Insurance Group MGA in response to your complaint.The complainant states that she has been unable to get the same information anytime she has called and is constantly given another number or extension to call. The complainant further states that she has been given misinformation numerous times and that it isnt their problem. Empower Insurance has searched for an insurance policy using the limited information provided by ******************************* on this complaint. However, we have been unable to locate a policy for *******************************. Empower Insurance would like to respond and resolve the concerns addressed on this complaint but needs the policy number and more details on the issue regarding ****************** Wilsons policy. ******************************* may contact Empower Insurance *************************** and provide us her policy# for review and resolution at ************.

I started a policy with Alinsco on 11/16/2021 and received my policy documents on 11/17/2021. These documents were the only correspondence that I received from Alinsco. A call came in from a person with Freeway on yesterday 12/6/2021 saying that my policy will cancel if I didn't provide pictures of my vehicle. I told him that was the first that I've heard of this but to call me back because I was at work. He said he would call me back 30 minutes later, but he never did so I called the number and was placed on hold. The automated system then told me to press #1 to leave a voice mail. I did that and I left 2 messages again today and no one has called me. I eventually selected another prompt and waited and someone came on the line. I explained to her what was going on and she told me to send the photos in and I did that. She placed me on hold for a while and said she would speak to the insurance company. The insurance company, Alinsco said they stopped writing policies on 12/3/2021. My policy was canceled because I didn't send information in that was requested but I never received and email or a letter via ***** I then asked for a refund and I was told they could not provide one....This is not right! I paid $190 for the down payment and have not had my policy a month yet. There is no way I would have paid almost $200 and not followed through with what I needed to send in. Please help!

Alinsco Insurance is committed to providing understanding and resolution. It is our sincere hope that the information provided affirms our commitment to our insureds. The following is submitted by the Alinsco Insurance in response to your complaint.The complainant states that she started a policy with Alinsco Insurance on 11/16/2021 and received policy documents on 11/17/2021. The complainant further states that she received a call on 12/06/2021 from a person from Freeway Insurance advising her policy will cancel if she didnt provide pictures of her vehicle. The complainant states that she was at work and asked the person to call her back, but the person never did. The complainant had to call them back and after leaving messages and holding on the line, someone answered but advised that her policy canceled because she did not send the requested information. The complainant says she paid $190 on the down payment and did not have the policy for even a month.Ms. ******* ***** purchased an Alinsco Insurance policy through her independent sales agent, Freeway Insurance Services, on 11/16/2021. The policy application was electronically signed and a down payment of $190.00 was received by Alinsco Insurance. This policy also included several discounts when it was purchased, including, but not limited to: 24 months prior insurance, Electronic Funds Transfer (EFT) discount, preferred driver discount, and full disclosure discount.On 11/24/2021 Alinsco Insurance sent a notice to Ms. ******* ***** and to her independent sales agent Freeway Insurance Services advising them that pictures were needed for both vehicles listed on the policy and that the policy would cancel if pictures were not received by Alinsco Insurance before 12/06/2021. An additional notice was also sent to both Ms. ******* ***** and to Freeway Insurance Services requesting proof of 24-month prior insurance since no proof was submitted to Alinsco Insurance and advising that the 24-month discount had been removed.On 12/06/2021 Ms. ******* ***** policy canceled for underwriting reasons since photos were not received by Alinsco Insurance. The policy canceled pro-rata which takes in consideration the policy dates of coverage, the policy premium, any increase in policy premium due to losing discounts, fully earned and non-refundable fees, and once policy canceled, there was no refund due to Ms. ******* *****. If Ms. ******* ***** has further questions she may contact Alinsco **************** at ************ or her independent sales agent, Freeway Insurance Services.

Empower insurance group sent me a Auto Insurance Final Bill When My policy was canceled on 10/15/2021 and opened on 9/15/2021 1 month of insurance coverage I paid the 327 required for the first month why is there additional charges of 681 well according to them my insurance agent didn't send documents required so the issue is between empower and Verax why do I need to pay for their lack of communication?? Not fair that company's can just threaten to send you to collections because they want extra money as a consumer do not use this insurance

Empower Insurance Group MGA is committed to providing understanding and resolution. It is our sincere hope that the information provided affirms our commitment to our insureds. The following is submitted by the Empower Insurance Group MGA in response to your review.The reviewer states that Empower Insurance sent him a final **** when his policy canceled on 10/15/2021. Mr. *********************** also states that according to Empower Insurance the independent sales agent didnt send required documents for discounts to the company and issue is between Empower and Verax.Empower Insurance is unable to respond to Mr. *********************** review since we are unable to locate a policy with the information provided. Mr. *********************** may contact Empower Insurance **************** direct at ************ to provide additional information or contact his independent sales agent.