ComplaintsforAnytime Fitness
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Complaint Details
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Initial Complaint
02/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The owner of this location has poor communication skills. I came in to sign up for a 16 week challenge in which I was excited about. They had an orientation scheduled for 12/17 in which I advised I was committed to a Christmas Toy giveaway for the unsheltered. The guy told me to contact *********** to schedule a time. I immediately followed his direction and texted *********** and received no response. I waited a few days and called Coach ***** ( I hope I am recalling his name correctly) and he told me the *********** had been busy to give a few days. Time passed and no response. Eventually a day or so before Christmas *********** texted me and told me that he was leaving town for a much needed vacation and I needed to come in the next day. I work everyday. Also, I explained and it is on my paper work that I was seeing a chiropractor at that time because I had back issues. These are things needed to be discussed in this orientation. Needless to say, I never got an orientation only texts about nutrition classes and things only to look at my account and see over $150 taken from my account. I contacted their billing agency NACEFT.COM who acts as if they could care less. I will be posting this on every outlet that I can because this is just a way to lace his pockets and no way to run a business for a membership for way more than the better gyms charge to get absolutely nothing.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.