ComplaintsforThe Vines Apartments
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
electric was in my name. electric went in my name5/3/23 i moved in 5/17/23. thry claim during the time i was not not i qasthere i spent ***** electric. i was not there. they are fraud. i have called them reatededly but they will only promise a refund. but i have not that refund i moved out 5/23/23. i can prove all this via my bank and reliant powerippednd my credit card statement. their maintenance guy ripped meoff credit card, passbook, passport triedInitial Complaint
12/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I will file a complaint against the parent company listed as well for allowing this to happen and not resolve as stated they would. DAY RISE, LLC My personal information was comprised and someone benefited by using my personal information to obtain a DocuSign apartment (A JOKE) lease. The said address is The Vines *** East Corporate Drive **** Lewisville, Texas XXXXXI was contacted systems on behalf of Day rise residential LLC parent company of The Vine Lewisville the agency advise the file has been closed out but the debt remains and that I was not to contact Day rise. I told the agency that I went thru this some lady mgr. name Rachel ***** a couple of years ago and she assured me that this fraudulent matter was taken care of she stated that all the Property mgr. did was to evict the tenant and add to my credit report. I went back and forth and told the lady that The Vines allowed someone to rent and apartment in TX using my personal information and that I live and lived in GA for the last 10 plus years. The apt mgr. I spoke with at the time said that all they had in the personal file in the leasing office was a DocuSign signature and several returned checks forma female that resided in **** and that she never provided a name just that she was moving forward with eviction asap because this was clearly a red flag fraudulent act since she has returned checks in file and the name associated with checks do not match tenant information and she has never met nor seen the person that was listed as owner of the lease agreement. I thought this matter had been resolved and now two years later I've notice this is on all three credit bureaus for 6k I completed a fraud package from collection agency and she came back 30 days later with information from the Apartment complex that they have a Signed internet document (A JOKE). ***PLEASE REMOVE THIS DAMAGING INFORMATION FROM ALL (3)CREDIT REPORTS- I DO NOT UNDERSTAND HOW THIS COMPANY IS STILL IN BUSINESS WITH THS TYPE OF MGMNT.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.