ComplaintsforThe Funded Trader

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid A trader funding company A total of $1500. They Never delivered their product/service, They keep sending me emails saying that they owe me $200k Funding For the past few months But dont deliver it. They basically keep on saying its coming, but dont do anything. I tried contacting Support multiple times and none of any help. The company shut down for a month because they had insolvency Issues. Came back and are still advertising their product/service even though theyre not delivering. They were smart enough to turn off their comments on social media So that they can keep them promoting their product And people cannot expose them to new coming customers. Theres already a bunch of ******* videos About them being scammers. I tried contacting my bank to dispute the charges, but they said that they cannot do anything.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On February 5, 2024, I paid The Funded Trader $415.65 for a Royal Challenge, $100k funded account challenge, order # *******. A few weeks after I paid for my account and joined, ********************** froze all US accounts and attempted to migrate these funded accounts to a new platform. After dozens of emails and countless support tickets opened, I still have no refund and no funded account! My emails and support tickets have gone unanswered for months with NO RESOLUTION. The Funded Trader has ignored my emails and close out my support tickets demanding a refund back since its been four (4) months since theyve taken my money and have NEVER delivered the promised product!!! I DEMAND A REFUND SINCE THEY HAVE STRUNG THEIR US CUSTOMERS ALONG FOR MONTHS WITH LIES AND FALSE PROMISES!!!! I HOPE THIS COMPANY IS SHUT DOWN!!!!

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  January 31 $1189.15, January 20 $1175.55, January 5 $1682.10, $1682.10, December 14 $1682.10 Dates of transactions.I purchased a service that wasn't given. The company suspended operations and breached my accounts without providing an explanation.I don't have the order numbers because the company has deleted all my history from their website.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The date of the purchase was 11-21-2023. I paid $751.20. I bought a service, but they have failed to fulfill the service. It is a trading platform, and now they are shut down. I have tried calling and emailing them numerous times in hopes to get a refund. I have also tried to dispute this charge through Discover, the card I used to pay for the service. On the website, they said they would follow up. I have not received any emails saying that they are fixing anything. Instead, I got an email saying they are closing my account due to inactivity. When I cannot even log on because their website is shut down. My account number is ***** and my order number is ******.

  Business response

  05/10/2024

  Hello,

  
  Thank you for reaching out to us with your concerns. We understand the frustration that interruptions and disruptions might have caused, especially regarding your simulated trading activities.

  Unfortunately, due to the nature of our services, once a challenge has commenced, we are unable to provide a refund as per our terms and conditions. However, we are committed to ensuring that you can continue your trading journey with us.

  To address the situation, we are offering you a coupon code 200000Royal that you can use at checkout to receive a new equivalent account with a fresh starting balance for 100% off. This should provide a good opportunity, especially considering the drawdown state of your previous account. Please note this coupon will only work with your TFT registered email, the email on which your previous account was registered.

  Please visit our website to redeem your coupon and start afresh. If you encounter any issues during this process or have further questions, do not hesitate to contact us.

  We appreciate your understanding and patience as we work through these operational challenges. Thank you for being a valued member of our trading community.
  Warm regards,

  The Funded Trader Support Team

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Everything started off fine is then the company ran into legal Issues, they explained that they were gonna have them cleared up. That never happened. There has been consistent failure on their site which I've been working through the problem. I had was when I woke up this morning. My account was in breach. However I have never taken a Trade on the account because I was asleep. The company is refusing to do any type of customer service or provide any compensation for the problems that we have been running into I have lost Uber 2 months of work because of this company and believing that they were gonna get things together. I don't mind losing, but thefraudulent activity is not okay with me. There's no reason why my account should have been breached. This was an attempt by someone in their company to remove me for whatever reason. And continue to take other people's money with no Recourse this needs to be stopped and the company actually should be shut down.

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  A few weeks ago I bought a funded account to trade on the stock markets. I paid $430 for this account. I had a challenge to complete. the company has made a change of platform in the meantime, a migration to a new trading platform. the new platform had a lot of problems and lag which led me to fail this challenge. There are positions in the market which was open during the day but unable to close the positions since the system was not working. I tried to contact the company to let them know but it's been more than 2 weeks and still no response. The trading plateform was log me out during trade in place and was not able to log in back for hours and hours . How lead me to loss many trade and loss my challenge . So I would like the compagny to refund me .

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I would like to do a complaint against the funded trader cause I paid propfirm and they don't pay for payout this is just ridiculous

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased two funded accounts for a total of $612.95 to use on the platform MT5. 2/05/24 for $471.20, 02/13/24 for $141.75. On Feb 28/24 all users on the MT5 platform was forcefully moved to DXTrade platform. They did not offer any refunds for people being forced to trade on a new platform with no prior knowledge or experience to use it. Instead they decided to offer coupons for new purchases. Customer support first explained that I could get a refund after the migration of the accounts were completed. After the migration was completed I asked for a refund but then they said I could only get a refund if I used an EA for the account. They are forcing US traders to use a platform that they did not purchase the account for and are not offering any refunds. People have yet to receive profits gained from this company. The contract states within 3 day but people have been waiting over two weeks. They keep issuing out coupons or free accounts and thinks that it will resolve the issue. Multiple people are asking for refunds because of multiple issues and crashes that this business has provided but they are still denying refunds. I was told I would get a refund and it never happened. I tried to use the platform but there are continuous crashes on the platform and it does not work smoothly, which results in traders losing their capital in an instant. This is from their support team:I am sorry about this inconvenience, changes can be sudden and scary but can also be embraced. The trading platform you are used to at some point in your trading journey was totally new to you as well and you had to learn to use it. there are also resources we have put together to help you navigate these new changes, if you are up to it. if this won't still appeal to you, that is also fine, you can apply for a refund once this migration process is over and once eligible this will be completed for you.I WANT A REFUND LIKE I WAS PROMISED.

• Initial Complaint

  02/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I received an Equity Monitoring Reconciliation Breach email with ghost trades that don't make any sense accusing me of breaching drawdown. This is inaccurate and is a very bad business practice. I have all proof needed to prove my case and they keep coming back to say that the breach is confirmed with no evidence or justification. I am 100% certain that this breach is inaccurate and can prove it but they won't even bother to actually manually check the account. I record all my trades live from start to finish. I have reached out to live chat support, discord support and even emailed them but they're just looking at a screen and pass whatever info is on it over to me. Also, discord is full of same issue complaints with same exact same narrative but yet TFT is not taking responsibility. I am funded with multiple prop firms and has always been skeptical to join TFT then they had a 95% lifetime payout promo so I took advantage and purchased a dragon challenge (swing) but my fear met reality with this dishonest prop firm. Even The *** admitted that they have a problem with the *** system but still no solution whatsoever.Someone has to look into this manually with a bit of common sense. Support is just providing generic info. This is not good business practice, I am funded with multiple companies and never ever had this happen before. Checkout the screenshots. It doesn't take long to realize this is wrong as the breach email has odd numbers and figures. Also on the charts you can see the trade history arrows of were I bought and the red arrow where your system closed the trades automatically. Although it closed it automatically if you take a closer look and see that from my entry point, I never even went into drawdown so this breach doesn't make any sense. I see a lot of people saying the same about this experience and I'm giving the benefit of the doubt to tell me it's an error instead of just giving a hard time as you have sufficient evidence.Account# *********

• Initial Complaint

  03/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this company's rapid challenge Monday, March 21, 2022, for $499. I wanted to try their recently released challenge because there was no required minimum timeframe for the challenge. Before purchasing this option I took screenshots of their requirements to receive a free retry if the challenge was failed. The company amended the free retry requirements for the rapid challenge after I bought it and is now refusing to honor its original policy.

  Business response

  04/09/2022

  Hello,
  
  As can be seen in the BBB Complaint Support Conversation (attached) exported from our live support chat, this complaint was addressed and the free retry account was issued due to the inconsistent wording in our FAQ that has now been updated. This free retry account was provided despite the customer not being eligible for it (in accordance with the 4th screenshot in RAPID CHALLENGE RULES (attached)) for violating the max ******** rule on their account. This was because in the 3rd screenshot of RAPID CHALLENGE RULES (attached),the wording may have led the customer to believe they were entitled to a free retry no matter what.
  

  Please see BBB Complaint SS1 (attached) for evidence that the customer violated their original account in a manner that would not have originally been eligible for a free retry.
  

  Please see BBB Complaint SS2 (attached) for evidence that the customer violated their free retry account in a manner that did not allow them to receive another free retry.
  

  The issue was handled upon management learning of the inconsistent wording in the **** and the free retry was issued to the customer. Therefore I believe this case was filed in error as this situation was already resolved and the customer noted in ******************** Complaint Support Conversation (attached) that they were satisfied with the resolution.
  
  Thanks,
  *********************
  Chief *********************** Founder
  The Funded Trader

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩