ComplaintsforSam Houston Electric Cooperative Inc

• Initial Complaint

  06/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company is billing for services not rendered. Real estate contract fell through on the date service was set to start. I had pushed the start date of service from 06/16/23 to 06/23/23 based on certain facts known to me about the closing on the situs address of the account. The real estate contract fell through after normal business hours, so I called *** Houston Electric Coop at 8:30 AM on 06/24/23 and spoke with ******. She mentioned I would be charged the $25 connect fee as well as any service charges up to Monday 06/26/23 when they could disconnect service. Since *** Houston Electric Coop does not work weekends the soonest they could disconnect my account is Monday 06/26/23. I told her I do not agree that I should pay for any service I have not used. She asked for a forwarding address to send the final bill to and I declined. ****** told me it could impact my credit score should I let it go to default and I told her it did not concern me since I never used their service. I mentioned I did not agree with her statements or the business practices of *** Houston Electric Coop. I was unable to purchase the house, the company was closed by time the real estate contract fell through, I called as soon as they opened Saturday 06/24/23, and now I am being threatened with my credit being impacted. I do not want to be charged any amount and I would like my account closed without recourse or negative impact to my credit. I am seeking a billing adjustment to reflect $0 and for the account to be closed/terminated.

  Business response

  06/30/2023

  We have removed the $25 connect fee and ****************** has been notified. 

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 28 ND continue filled out application for electric to be turned on at ***** ************************************* ****** ** was told by ********* the mobile home had to be in my name its on my property the person lived there left a **** bill behind unpaid the people I spoke with told me I was responsible for paying the unpaid bill since I'm the land owner and for me to send a bill of sale to them so I done that it's hand written and signed by 3 of us they won't except it I have spoke with neighbors and they said they have electric on all their homes and never had to send anything into them they just called and they connected them and homes aren't in their names so I called *** Houston back and asked if I paid the bill would the lights be turned on in my name then and I wad told yes without showing any documents to them then I was told it was family who owed them is why I'm responsible for paying the bill I would like for them to connect electric up I'm also putting an rv there as well and was told they need legal forms for it also none of my neighbors had to do any of this ****************************** has electric to 3 houses on her property not in her name but no outstanding **** left behind lease help me Thanks I need electric provided there for my homeless daughter that's pregnant and has a 3 year old too

  Business response

  12/27/2022

  We have reached out to this person and informed her of the requirements to have electricity turned on at the location. Due to requirements from the ***** Department of *****************************, an Application of Ownership and Location is needed, and we mailed that form to her. 

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