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Complaint Details
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Initial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
March 2021 and ongoing through 2023 every year. I purchased a Case IH Farmall 65A Tractor (serial ********** and brush hog 6' (serial number is ********. Tires were to be filled with foam to prevent flats. First use on clean area flat tire repeatedly 2021. They would come and bandaid the situation bec there was a 6 month warranty on tire verses replacing the tire. That same hay season 2021 the hydraulic system failed twice and was leaking from tractor everywhere. Twice they came out to resolve. Third time using tractor steering column fluid and brake fluid came pouring into the cab. The machine bucked and shut down. Reportedly recall on seals they did not address. They did a complete tear down of machine that took weeks. Only thing that came of it was a stolen deer camera I had posted near arena where techs worked. 2021 hay season I had to pay someone to do my fields. 2022 went to use the machine again (had not used since tear down). The tractor started bucking, all the fuel indicators were going off on the inside, and the machine shut down. Called ****** store who told me my problem to get it there, One of the reasons I went with them is the sales person ************************* assured me had I any problems they would pick it up as I am a single woman. They had the tractor in ***** my second hay production year and I had to hire someone again. I expressed concern because 2023 warranty running out and I had a lemon I could not sell. I was told by ***** and I have in writing I would be given an extended warranty. That never happened. I have asked verbally and in writing for all maintenance records. They refuse to turn over. When tractor returned from ***** the inside fuel electronic system still does not work. Keeps flashing empty even though there is fuel. 2023 went to use tractor for only the 5th time PTO will not engage. Reported this and the continual fuel issue and they have done nothing. 3rd season I had to hire someone to do my hay. This is a lemon. I want my money back
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.