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Complaint Details
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Initial Complaint
07/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I traded a vehicle in 3 weeks ago. On Monday, 7/18 I called my bank to check in the pay off. Bank shows no record of a check being sent to them for pay off. Today, 7/20, bank drafted my account for the vehicle I traded in to Steele ************* dealership. I made multiple efforts to get this resolved and Steele wont call me back, OR have called back and promised to send me information in regards to the pay off and have not produced any evidence. I had a payment drafted from my account for a jeep I dont even have possession of and the dealership is not able to produce proof that they paid it off.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.