ComplaintsforMid-Tex Propane
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The propane delivery truck did damage to the private caliche rural road because the delivery was on a rain soaked dirt road that will be damaged by a heavy truck as the propane truck. The truck driver was advised not to deliver the propane when the road was wet, but he didn't heed my warning. He delivered to a neighbor, which caused extensive damage to the private road. This road is not maintained by any government entity, but rather by only two of the property owners here. It was newly repaired and was in very good condition. I contacted the owner of the company 3 times and sent the owner pictures of the damage and requested the insurance information to begin the claim process, but he has failed to reply to my request, and I have not received any information regarding the repair of the road, leading me to the conclusion that this company doesn't carry insurance one would expect such a company handling hazardous material with large equipment to carry, but if the company does in fact, carry insurance, they are not revealing it when it is requested, as one would expect, the law requires.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.