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    ComplaintsforWorldwide Mobile Homes

    Manufactured Homes Sales
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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Product Issues
      Status:
      Answered
      In November of 2022 we visited Worldwide Mobile Homes in ********* **. We decided to purchase a mobile home from them. We informed Salesperson (*******) that we were not in a big hurry as we still had to get the property ready. Had to build a house pad. We started signing paperwork mid-November. Did not tell us we had a date that the loan expired. During this time we had issues with the weather (lots of rain). We could not build house pad. Around Christmas ******* started calling to tell us that our loan would be expiring soon. We still had lots of rain unable to build house pad. They offered to have it built but with out driveway ect no way on to property. Also their solutions were very expensive and with it being so wet the dirt would be as well. The mobile home was sheet rocked and once it dried out the pad could settle and shrink and crack sheet rock. The manager ***** said they would keep all of our deposit(14,700) until the mobile was sold if we couldn't take ownership of mobile home, He said once the home sold he would only keep 7, 500 of our money. He started calling me and said that if the loan was to expire he could call in a favor to the bank to extend it another sixty days. But we would owe him anywhere from 2 to 3 thousand more dollars. I asked what would happen if we couldn't get house pad due to rain. He said he would keep all our money. I decided to not lose any more money. He texted end of January and said he sold home. I was in hospital and two weeks later when I text him he said check for the ***** would be ready. We asked for copies of all paperwork we signed and an itemized statement listing what the cost of **** was for. My wife picked up check but they didn't have any of the paperwork. ******* told her she would email it to her. She received the paperwork we signed but when she asked about the itemized statement ******* told her there is not an itemized list for the ****. They gave us the **** back as a courtesy. I have read my paperwork and do not see where they explained that. I also signed a document for anticipated date and delivery and it has no date.

      Business response

      03/23/2023

      March 23, 2023

      *********************
      *****************************************************************
      Claim ID# ********

      ************** signed a binding contract purchasing a manufactured home on 11/26/2022. At that time his $1,000.00 deposit became part of his down payment. Worldwide Homes collected the remainder of his down payment at closing. From that day forward we tried to assist ************** in preparing his property to accept delivery of his new manufactured home. His property was extremely wet, making it difficult for him to make the necessary preparations. On several occasions we offered solutions to assist him in preparing the property. Worldwide Homes even offered to pay for mats to be used during delivery of the home and ************** refused. For nearly 2 months we offered alternate solutions to ************** so that he would accept delivery of his home and continuously reminded him that his loan would expire on 1/17/2023.We explained to him on multiple occasions in writing and during phone calls, that once the loan expired, he would forfeit his down payment. At one point ************** asked how much he would lose if he did not accept delivery of the home. I informed him that I did not have to refund any of the money, but as a curtesy I would find out what money Worldwide Homes lost by holding the home and refund the difference to him. I told him that I would only refund a portion of his down payment once we resold his home. By law we are not required to refund any of the down payment, since ************** refused to fulfill his part of the binding contract. As a courtesy, once the home sold, we refunded ************** $6,500.00. We request that this complaint be removed from our record due to inaccurate information.


      Thank you,
      **********************
      Sales Manager

      Customer response

      03/26/2023


      Complaint: 19621595

      I am rejecting this response because: 
      Complaint: 1962159

      I am rejecting this response because: We did sign a contract. It also states on there that we agreed to how down payment would be dispersed and there was another document that should be in there explaining it. Could not find that document. I have attached the contracts and a screenshot of that wording in the contract. They did stay in contact with us but did not mention contract expiring or us losing money until after December 27, 2022. ON Dec 7, 2022 ******* asked us about property in text and my husband asked her to get her guy to give us a quote. we did not receive this quote. She emailed on December 27, 2022 and said it may be last chance before contract expires to get it done. I asked for the quote from their person, and she said let me check he may be able to do it tomorrow. But not a price. Then they started talking about crane mats and they would pay for those and call in a favor with a friend to build us a house pad. She did tell us that would cost us ****** which was more than our quote but also it would not fix our concern since everything was so wet and once it settled then it would not be at correct elevation. They just wanted to get mobile home to sit. We also talked to their person that would be delivering mobile home he said crane mats would not work his equipment and mobile home would sink as wet as our property is. He had ridden out there. At that time, they did not mention it again. I text Jme on Jan 10 and asked what it would cost if I couldn't refinance. He said let him check. He came back with ****. He never said that giving us back **** was a courtesy. He stated once the mobile home sold, he would give us back the ****. He checked back on us on January 12, 2023, He said he could call in favor with VP of bank and we could extend 60 days. He stated it would cost us more money due to time, insurance etc. but it is cheaper than losing ****. He said it would cost us 2 to 3 more. My wife and I discussed it was worried if we couldn't get mobile home on property in time, he would keep all our down payment. SO, we decided not to extend loan.  We let the loan expire on Jan 17, 2023 and he sold the mobile and let us know on February 6, 2023. We had to keep asking for our money after February 21, 2023. During all of this we did not have a copy of our contract. He offered to mail it to us and asked for address. Which he had. I was in hospital at time and my wife told he we would pick it up. When we went to pick up remainder of down payment, we had to remind them about paperwork and ******* emailed it to my wife few days later. 

      Sincerely,

      *********************

      Business response

      03/29/2023

      At closing, on 11/26/2022, ************* signed a Rate Expiration Disclosure which clearly stated that the rate expired on 01/17/2023. I have attached a copy of this document for reference. It states, Based on the terms of your current approval, your rate expires on 01/17/2023.If your loan is not consummated before that date, including final funding, the terms of your contract could change.

      As a licensed retailer with ***** ********** of ******* and Community Affairs we are held to those laws and standards. We are well within the law to retain the entire down payment, due to the consumer not fulfilling their part of the contract.

      Due to privacy laws regarding consumer loans, this is all that Worldwide Homes will discuss regarding this matter.

      Worldwide Homes legally did not have to refund the consumer any of the down payment. We did refund a portion of the down payment as a courtesy, once the home was re-sold just like we told them we would.

      Thank you,
      **********************
      Sales Manager

      Customer response

      04/05/2023

       
      Complaint: 19621595

      I am rejecting this response because:
      I understand the terms of contract expired. And I signed that. I am asking for a refund of the $7500 he kept of our down payment. He has shown me nothing in writing  that says "by law" he can keep the down pent as he states. So I  am requesting the down payment be refunded in full. 
      Sincerely,

      *********************

      Business response

      04/13/2023

      Please see attached final response.

      Customer response

      04/18/2023

       
      Complaint: 19621595

      I am rejecting this response because: Who on ************** should we contact?

      Sincerely,

      *********************
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We purchased a doublewide from Worldwide Mobile Homes in Lumberton,Tx in June 2021, the mobile home was delivered 2 months later. They came out 2 days later and put it together and tied it down. There was so many things to be fixed on it, they sent someone out and fixed cracks a month later and we have 2 pages of things needing repaired. We were never able to talk to owner but had to deal with his nephew which basically told us he could care less when we got into our new home, we were treated terrible. They said they did their part and rest was ********* who built trailer. They would not help us at all. Here we are 4 months later and still not in our new home. We have a entire wall that buckled during delivery and needs to be rebuilt so we are not putting our new furniture in there till this construction is finished. ********* still has not come out and worldwide will not help us with this issue. We paid cash so no finance company to help us. Please look into this. Respectfully yours, ******* and ******* **********

      Business response

      11/30/2021

      We understand Mr. and Mrs. **********'s concerns completely and we are very sorry they are unhappy. ********* Homes, the manufacturer, is responsible for performing the warranty work on the home. Out of fairness to all customers, warranty work is performed in the order that the requests are received. ********* has the work order and will make contact with the customer as soon as they are next on the list. It is absolutely unnecessary to wait until the manufacturer has completed the warranty repairs to move in to the home. We advise that they move in and begin enjoying there new home. 

      **** ********* is the General Manager of Worldwide Homes. He is the owner, ***** *********** nephew, but he is the person to speak with regarding business at Worldwide Homes. 

       

      Customer response

      12/06/2021

      I am rejecting this response because:

      In response to worldwide s stating there is nothing keeping us from moving in is an inaccurate statement. I lost all my furniture in the storm Laura when I lost my home and I have all new furniture, the entire ship lap wall in the living room is warped and has to be replaced. I am not going to put brand new furniture in a room where construction of a entire wall is going to be ripped out , I work hard for our belongings and going to protect it! I can guarantee if it was their furniture they wouldn’t be moving in either. Just from Worldwide repairing cracks In Sheetrock they left layers of thick sheetrock dust all over home. Worldwide has not treated us in good faith or helped us in any way to get things done. Treated with disrespect from owners nephew Jamey  We were never able to talk to owner he wouldn’t call us back. 
       
      Sincerely,

      ******* And ******* **********

      Business response

      12/09/2021

      We are very sorry that the customer is unhappy but, we do not agree with his accusations. We sympathize with him for the loss he suffered during Hurricane Laura and understand the strain that has been put on his family as a result. 

      As of today, 12/9/2021, ********* Homes has notified us that the requested warranty work has been completed and that the customer has signed the work order that service has been completed to their satisfaction.

      We sincerely hope that they will now move in to their new home and enjoy it. 

       

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