ComplaintsforMathis Mini Storage
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Complaint Details
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Initial Complaint
06/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We recently rented a storage unit for a few months and when we moved our stuff out we had a lot of stuff damaged by rats..Either chewed up or dedicated on .. when I pulled out one of the boxes it had a rat in it and it almost bit my wife.. this is not only a health hazard but a total disregard for customers possessions. The owner admitted he had rats and stated he puts out poison but then preceded to say that we brought the rats in.. I just want my stuff replaced ..Business response
07/20/2023
This property was sold to ****** and ****** Deer over two years ago. I am no longer the contact for Mathis Mini Storage.
Please contact the current owners of the property regarding this matter.
Business response
07/20/2023
We have preventative pest control in place and we have not had a problem, this was the first complaint. The rodent could have been in their stuff before they brought it or another tenants stuff. We never said we had issues before and we try to prevent them. It states in the lease agreement that we are not responsible for the tenants stuff.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.