Customer ReviewsforP'etcetera Boarding & Grooming

Awful in every way! Especially customer service from the man at front desk! I took my Lab in 3 different times and walked out bothered each time but the last time was the worst! I went in to drop my dog off and asked 2 questions. All I got was an "IDK" from the guy and he even said "just pay attention to your dog and see" no help! I asked about redness on her belly and about the hair length on a new puppy I just got. With him being in the business I would think he could advise me but nope. I get home and decide to look at reviews because I wanted to see if anyone else felt the way I did about his customer service and low and behold there were plenty saying exactly how I felt. I decided to go get my dog before they start because I was upset. I get her and start to kindly tell him about my interactions with him and how I won't be returning and he cuts me off and starts yelling, being very loud and aggressive and mean! I could barely get a word in. He basically called me stupid and yelled that he didnt care how i felt! He definitely has anger issues and ruins the company with his horrible customer relations. The service is not good but he makes it not worth going AT ALL!

This is not an honest assessment of our interaction. When Ms. ***** initially called to make the appointment, she inquired about an area on her dog's stomach that looked red to her. She also stated that she didn't know if it was new or had always been there, and then asked me what it was. I informed her that 1) We are not a Veterinary Hospital, 2) that I would have absolutely no guess until I actually saw her dog, and that 3) If she felt like it was an allergy, we do have shampoos on hand that could relieve that sort of irritation. When she came in for her appointment, she again asked me if I would look at the spot we had discussed on the phone. I told her yes and took her dog back to be bathed. When I returned Ms. ***** was waiting for me and asked what I thought. I informed her that I had just taken her dog back to be checked in and that we would look at it before her bathing process had begun. She then stated she had a question. She said," I have a 7 week old puppy, Auggie. Should I have his hair cut?". This I believe is where everything went south. As that is all the information she gave me, I just sat there looking at her with what I'm sure was a less than enthusiastic look on my face, wondering how exactly I was supposed to give her an answer without knowing the breed, the current length of the dog's hair, what kind of shape the dog is in, and how exactly she wanted the dog to look. As this was a lengthy pause, I'm sure my frustrations with her were more obvious than not. She's already asked me to diagnose her dog, fully aware that I do not practice veterinary medicine, and now wants me to tell her if she should cut her dog's hair without ANY pertinent knowledge of the dog in question. I'm only human, and my face clearly showed my defeated reaction. However, I went on to ask Ms. ***** what breed the dog was. When she told me, I said I don't know. I've never heard of that breed. Then I began to Google images of the breed so I could make an informed opinion. My response was not "IDK", as she stated in her review. I relayed what I saw by telling her that it looks like some have shorter hair while others have longer hair and that it would be personal preference. Ms. ***** then said, "Ok.' and left. She returned about an hour later and asked if I would return her dog to her. I said absolutely and retrieved her for her. When I sat down, Ms. ***** said I want to tell you that I will not be returning. I have been here 4 times and you are rude and dismissive. She said that she wanted to be sure it wasn't her and read our reviews and decided it was not her, that I was definitely rude. I asked her to give me an example of how I was rude or dismissive to her during any of her visits. She could not. All she could say was that I wouldn't diagnose her dog's red spot. I again informed Ms. ***** that I was not a Vet. If she wanted a diagnosis she would need to take the dog to her Vet. I also reminded her that I told her that if it looked like an allergy irritation that I would use an appropriate shampoo and that she could keep an eye on it and see if it relieved some of the irritation. And then asked her how either response was rude or dismissive. Again, she had no rational answer. At this point in the conversation it wouldn't have mattered anyway as we were both just talking over each other and were not reaching any common ground. Her claim that I "basically called her stupid" is untrue. What I said was in response to her saying that, because I was around dogs all the time that it made sense to ask me what was wrong with her dog. My response was that that statement had zero common sense. That it's like asking your valet to diagnose your engine knock. Just because he/she is around cars all the time does not make them a certified technician with the ability to give you a reliable diagnosis. Also, not once did I yell at Ms. *****. My tone and volume did go up at points in the conversation, but that was a sort of disbelief reaction to to something she was saying, like when your shocked or baffled by a situation. At no point was I angry with Ms. *****. What she construed as aggressive and mean was actually massive disbelief and confusion. The only aggression or mean behavior in the entire conversation would have been when Ms. ***** said she would get every family member and friend to write a bad review about this business, and then began to execute that threat. To me that is aggressive and mean. Deliberately trying to ruin a business and multiple people's jobs because things didn't turn out how you thought they should. And finally to the last statement, if the service is not good, the customer relations are horrible, and I make it not worth going at all, why return 3 times? Returning just shows that you don't honestly believe those things and are now just saying them out of spite. Your complaints are unreasonable. Your accusations are dishonest. Your willingness to hurt those you don't even know is egregious at best.