ComplaintsforCook's Nursery & Landscaping
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Complaint Details
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Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
March 23, 2023 I hired ****** Nursery landscaper ******************* to install flowerbeds and direct my gutter drains into a drain line to remove water flow out of my flower beds.April 28, 2023 After much delay he finally finished, I thought.June 27, 2023 I discovered that he did not tie my gutter drain into the underground drain pipe. He cut my metal gutter downspout and fashioned some ugly looking plastic curves around the corner, then covered the disconnected end with some large stones to make it liked like it was tied in. This caused some washout, and loss of soil, of my flowerbed.He came back, could not figure out the angles of the turns, and just put some metal clothes dryer vent hose on it, thinking that would be the end of it.When I complained about that he came back and removed the dryer hose. He told me he will fix it but it's been several weeks and it remains like that today. I told him I would give him until Friday Aug. 11 before I took any action on this. I would like $300 refund because I am going to have to hire someone that knows what they are doing to fix it.Business response
10/05/2023
I want to apologize for the delayed response. Our investigation into this matter has resulted in the understanding that the client's complaint has been satisfied and is no longer an issue. If you have up-to-date information to the contrary, please forward it to me, otherwise please remove this complaint from the record.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.