ComplaintsforAutoNation Chevrolet North Richland Hills

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car in for a $69.95 alignment special. Service writer **** took me in and rescheduled my appointment date and then on my appointment date took me in and had my car aligned. As a former alignment guy myself I reviewed the report and I could see that the rear camber was not touched. I made a bad review and **** called me back immediately he expressed their apologies and said that they would realign my car. Impressed I said that I would get back to him when I could today I walked in there to reschedule the alignment and he refused to do my car. They have wasted my time and my money I want my money back it was $140 or $150 bucks. Why call me back and tell me they're going to do something and then not do it.

  Business response

  10/10/2024

  Guest was contacted by our Service Director, Brad Lee.   Resolved.    Guest will be refunded the full amount of service.

   

  Thank you,

   

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  8/24 AutoNation ran my credit for someone else auto purchase and now that is showing up on my credit for 5 inquiries as well the vehicles are now associated with my profile with the company (that I purchased the vehicle through). The Finance *** stated he was "trying to get my interest reduced" however it was actually getting it ran for the proper vehicle (not one for someone else)Vehicle purchase $35995.00 (after all extras such as platinum protection and gap and warranty and trade in) $49091.15 I asked AutoNation to add additional warranty on the purchase so that I could pay cash for them and was told there were no others to add as what I got was bumper to bumper.Less than a week after purchasing there was a crack in my window that started crawling up and I reached out to the dealership, they looked and said I was not under warranty *yet I paid for a warranty and not given any documents of what was covered* (had 2 people with me at this time when it was stated to cover bumper to bumper but no documentations available to provide or read - just "his word"I've paid $2,500.00 upfront for my vehicle, pending any other information regarding the warranty items. DUE46,591.15 I've communicated with the General Manager and he stated they would fix the cracked windshield and had someone communicate about the cost of the warranty add-ons that were not offered to me (total of $3895 if added). I have not heard past that if they are going to **** my loan, allow me to pay cash for the products or what they are going to do. They have committed to help me with a new windshield at this point however looking further back at the beginning where my credit has now been impacted with 4 other banks I want something else done to rectify this. A new windshield will not fix this. Adding the service packages and glass protection at MY COST will not fix the credit impact. I've had a random call about another customer as well. I shouldn't have to take this to the someone help me fix this.

  Business response

  09/23/2024

   

   We have had several conversations with Mrs. ****** and have replaced her windshield with a factory windshield at no cost to her and have sold her the Windshield protection and APP at employee cost. We have done everything to make her happy.

   

  Customer response

  09/27/2024

  Complaint: 22260667
  
  I am rejecting this response because:my credit is still impacted with their faulty processing.  There are 5 HARD inquiries and only 1 loan. There is no reason that my credit should be impacted for someone else's "loan request for another vehicle". I was not there to purchase a vehicle such as a ***** Truck that the loan was ran for.  One these inquiries are removed (NOT TD AUTO FINANCE as it's valid), this will clear the BBB complaint. 

  Yes, the manager (GM) did speak with me several times and did fix the windshield & helped with the additional purchase for protection,  but he did it with extreme attitude.

  I'm extremely happy with the sales representative that I worked with and the others that I worked with in the resolution process.
  
  Regards,
  
  ****** ******

• Initial Complaint

  09/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Transaction occurr on July 3rd, 2024 where I paid 14USD for a used vehicle (total value was 21KUSD) and was issued a set of temporary tags while I was waiting for the plates to arrive.Upon approaching the expiration of the tags I constantly called the dealership to get a status of my plates and was never given a reason/stage of the plates. A day before the expiration informed the dealership of the situation and my inability to keep driving my vehicle once tags expired. Was informed that the dealership is having 'troubles' finding the title (that along is very concerning about the origin of a pre-owned certified vehicle) but more over that I'll receive a digital file with new tags to replace the expired one..None of that occurred, and this point I have a vehicle parked at my house to avoid any fine risks in case I'm pulled over by the police while continue doing my finance payments and getting no response from Autonation on both the tags and the plates..This BBB complain will be my last attempt to solve this on a non judiciary way as this is a clear violation of my rights as consumers and poses a risk from a legal standpoint on driving a vehicle with no DMV authorization

  Business response

  09/09/2024

    We have secured ************ plates and have Fed EX them to him.

   

   

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a Jeep from this location June 25, 2024. Shortly after i experienced issues with the jeep and took it in because they had sold me on a warranty. The manager ****** was disrespectful laughing at me and trying to send me away when I asked about getting a rental vehicle. His behavior was bad enough for another manager to call me after and apologize for how ****** treated me. They gave me the run around for multiple days while they had my car and I was left paying 40 a day for an Uber to and from work which is why I went back asking about a rental in the first place. They didnt give me any paperwork upon purchasing the vehicle and couldnt tell me who my salesperson was or anything because they were having system problems. I finally got paperwork mailed to me after making multiple phone calls and they had my car for about a week at that point. They have had my car now since July 18th. They are now charging me $790 for a key fob battery and changing a lightbulb. ****** has tried to keep me from contacting corporate. They are telling me now that my warranty doesnt cover anything even though it was the best. Terrible business practices, terrible customer service, and no one willing to actually do anything to help.

  Business response

  08/08/2024

   

   

  We have reimbursed ***** for her repairs to her vehicle. 

• Initial Complaint

  07/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  4/9- Bought car- Lied and manipulated by *****. Said he wasn't even going to try and sell me extended warranties sign a paper stating he tried to. When I asked about the warranty and asked if that is what came with the car (manufacturing) and not one I was paying for. He said yes that is what is included with every car. They had put in a $5,000 warranty without me knowingly agreeing to. I realized after the fact.4/10- Went back to the dealership to rework the deal. Was told they couldn't pull up my paperwork since ***** wasn't there and I would have to come back another day. After threatening to return the car they decided they could do it that day. May 29th- texted ********************* that I haven't received my plates, title, or tags. Told it takes about 6-8 weeks for them to arrive, sometimes they come in sooner than that 6/3- called and talked to the front receptionist. They mailed me the paperwork for a new temp tag.6/6- received paperwork to sign and sent back.6/9- 1st temp plate expired.6/12- Email from *********************** with new temp tag. Advised they should receive the title in 5 business days.6/27- I emailed ****** asking for update- no response.6/28- Called Dealership to ask for an update. She to call back Monday. A few minutes later she called me with a tracking number- it was for the paperwork they sent me early June.6/29- Called the dealership confused about the tracking number. she let me know they hadn't even received the title to the car yet there is probably title issues and told me she would leave a note for the staff on Monday 7/12- 2nd temp tag expired 7/13- Called dealership. Was roughly told the following they are expecting to have my title 10 business days and by the time they could send me new paperwork and get the temp tag they should have in my title to get the permanent plates. I could drive up there to fill out the paperwork but they couldn't do anything with it until monday. The new laws in ***** make it very difficult

  Business response

  07/30/2024

   

   

   We have spoken to ******* and told her we are waiting on the title from ******** and they had mailed it 9 days ago. They informed us if we don`t receive it in the next 2 days they will get a duplicate title and we will get her plates. Her temporary plate is good till September.

  Customer response

  08/02/2024

  Complaint: 21985967
  
  I am rejecting this response because: I have been told multiple times the same thing and they keep being unture. I am getting the run around. At the beginning of June they would have it in 5 days. Then told it was in the mail and would have it in 10 days in the beginning of july. Now told to wait 3 more days. It's been that many days and still nothing. Their response was they would file for a missing title. I texted them yesterday to ask if they filed for missing title and got no response.
  
  Regards,
  
  Madison *******

  Business response

  08/08/2024

   

  We have registered the vehicle and overnighted  the plates to *******

  Customer response

  08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **********************

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I traded in my vehicle on May 23, 2024 and purchased a truck from the dealership. On July 27th, I receive a call from my old finance company advising me that I was late on the payment. I advised the finance company that I traded the vehicle in and that it should have been paid off. We contacted the dealership (Three way call) and spoke to a finance manager who said they had issues with a national system, but would overnight the payment. On July 10th, I contacted my old finance company who advised me they still have not received payment. They further advised me that the payoff quote had expired on June 29th and it would also affect my credit on July 12th. I again contacted the dealership and was advised that the finance director would call me, but that has not happened. Its been over thirty three business days and still not paid off. I will also be filing a complaint with the **************** of ***** Vehicles.

  Business response

  07/13/2024

   

   We have contacted the customer and sent   copy of check paying off his vehicle .

   

  Customer response

  07/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2/7/24, Took car for repairs - engine light on and noise coming from rear end. After entire week, diagnostics were ran. Said I would need new high pressure fuel pump and that's why engine light was on. Claimed they were going to replace pump, repair coolant, change oil and adjust alignment. Two days later they reached out saying they drove vehicle with no issues or sounds. I picked car up on 2/16/24 to drive away noticing rear noise never went away and less than 48 hours later, engine light was back on. Took car back the following Monday, 2/18/24. Claimed they needed to rerun diagnostics to look for other issues, which made no sense because they had just run diagnostics the week prior. Asked how did they not discover anything on initial diagnostics and they stated "that code was not there when we ran diag before". I was able to rebook an appointment to bring the car in 2/22/24. After dropping the car off, they reached back out claiming the only issue was O2 sensors needing to be replaced. Trusting them, I agreed to the service and paid an additional fee to get replaced and be available for pick up later that day. Picked up the car, and again, they claimed everything was good and there shouldn't be more issues - the engine light came on the next day and on multiple occasions the engine light would blink, go on/off and a new alert "service parking assist" alert showed up. Unable to schedule a follow up appointment until 3/20/24 - that day they claimed a new issue of fuel injectors being the problem and for another charge they would fix it and park assist issue. Seemed as if this process would never end if I kept giving them my car more "issues" appear. Took car to local midas for diag and they found the only issue was fuel pump. Asked first location to replace pump under warranty and they did so on 3/25/24. Two days later the engine light was back on and noise never left. Engine light is still going on/off and car is not running the same. Lost time and money.

  Business response

  05/18/2024

  ********************* is contacting customer to make resolution and make sure customer's concerns are corrected 

  Customer response

  05/25/2024

  Complaint: 21562120
  
  I am rejecting this response because:
  

  Based off what has already transpired I'm not confident in my vehicle being fully serviced at this business location. The original issues are still present (plus a new one) despite the amount paid and the length of time that it required during the initial process. 

  Regards,
  
  ***********************

• Initial Complaint

  03/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  THEE WORST *** BUYING EXPERIENCE EVER! I SUBMITTED AN APPLICATION ON MON*** SPOKE TO A REP( VIA TEXT )NAME ********* WHO ALSO GOES BY *********************. I ADVISED HIM I WAS GETTING THE *** IN MY NAME FOR MY ***** ****** RAN MY CREDIT 3 DIFFERENT TIMES AT 3 DIFFERENT LOCATIONS I ASKED WERE WE APPROVED WITH NO RESPONSE & EVERY TIME ID CALL THE *** LOCATION, I WAS TOLD BY "*********" FOR FOUR ***S STRAIGHT THAT "HIS MANAGER WAS WORKING ON IT" MIND U THE LYING SSA HCTIB SAID WE WERE APPROVED BUT THEN HE JUST KEPT HAVING HIS LACKY ************************* DO HIS DIRTY WORK BY TELLING US "WE JUST NEEDED TO JUST COME IN FOR A TEST DRIVE & GO OVER THE FINANCIALS" WE GET THERE *********'S B.*** IS ALREADY GONE & BRAEDEN STEP IN WITH ONLY 3 WEEKS OF TRAINING (PER BRAEDEN).. HE'S ASKING US DUMB A** QUESTIONS LIKE "WHY ARE WE BUYING, WHAT KIND OF *** ARE U LOOKING FOR?" UH THE *** I SUBMITTED THE *** APPLICATION FOR! THEN I SEE WHERE THEY RAISED THE ***** FROM 21K TO 23K THE *** WE WERE SUPPOSED TO BE SIGNING & DRIVING OFF WITH THE NEW ***. THEY THINK THEYRE SLICK, THEY WERE TRYING TO GET HIM TO COMPLETE A NEW APP FOR THE NEW *****! THEN BRAEDEN COMES BACK WITH SOME BULLSHII LIE , SAYING SOMEONE ELSE GOT IT.. WE GOT OUR ****** & LEFT BECAUSE I WAS ALMOST READY TO FIGHT FOR PLAYING WITH MY TIME. AND THEY CAN STOP WITH THESE FAKE SSA "GOOD REVIEWS" THEYRE PUTTING TOO! BELIEVE EVERY BAD REVIEW! AND IF I HAVE TO SEEK LEGAL ACTION I WILL ESPECIALLY READING SEVERAL REVIEWS OF THEM SCAMMING PEOPLE OUT OF THEIR TIME AND MONEY! AND SELLING THEM LEMONS! I WANT THOSE INQUIRIES OFF OF ********* BROTHERS CREDIT REPORT BEFORE I SEEK A CLASS ACTION LAW SUIT, MY BROTHER WAS MY CO SIGNER SO HIS CREDIT GOT HIT 3 TIMES AS WELL!

  Business response

  03/29/2024

   

  Customer inquired at this dealership online via website. I am unsure from the other 3 dealerships but since the vehicle sold, it was not sent to any banks and only ran through dealership. 

  Thank You 

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a ***** Tahoe from Autonation in June of 2023, in late December of 2023 it became in ooperable. It was sent to ***** in January and finally in March they are now saying they cannot find the issues with the vehicle. So basically they already knew they sold me a truck that was going to fall apart and never had any intentions of fixing the issues. All it needed is a new transmission.....but a 3 month run around, and having to still make payments on a non viable vehicle is robbery at its finest.

  Business response

  03/15/2024

  Customer purchased at CDJR and bought a ******* warranty contract.
  
  The warranty company sent out an inspector and they could not verify failure. We have called Veritas twice requesting a reinspection on the vehicle to duplicate failure to condemn the transmission.
  
  Currently waiting reinspection at this time. 
  
  

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my truck in for a regular oil change, and components of my oil pan broke on their hands, they just blamed the last people who did it. I ended up having to pay $650+.

  Business response

  03/15/2024

  Guest was here back on 3/5/2022 with ****** miles.  He shows back up on 2/28/2024 with ****** miles for an oil change.  ******* drain plug was just free spinning.  This was caused by another dealership.   He was advised upfront.  Guest misunderstood the information given to him about the damage.  It happened at Audi.
  
  I visited with the guest this morning.  I will help him out on the cost.  ***** is very happy and taken care of.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩