ComplaintsforFreddy's Fash Cash
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Complaint Details
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Initial Complaint
05/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I spoke with ******* at ******** fast cash in ***** ***** on 5/18/23 because two $175.23 transactions came out of my account on 5/18/23. She told me that happened because I was behind on my payments. In the past, they had never taken more than one payment out at a time (every two weeks). She told me that the last payment of $186.58 would come out of my account on June 1st and low and behold that came out today 5/19/23. When I contacted them by email they said they reached out to the manager at the ***** office and maybe I can come get another loan for the amount that was taken today. The manager at the ***** office said the lady that I spoke with (*******) is in the collections department and I didn't know that previously. I feel that ******* was deceptive in telling me they wouldn't take the last payment out until June 1st and then took the payment today 5/18/23. They took a total of $537.06 out of my account in 2 days that totaled the balance I owed. They normally only took $175.23 every 2 weeks.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.