ComplaintsforRealSteel Center, LLC

• Initial Complaint

  12/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought an item based solely on the website stating "order by midnight tonight for guaranteed Christmas delivery". On 12/19 i got a notification stating that a shipping label was created. After that it never went anywhere from there. i called and left a voicemail, with still no call back. i tried to use the chat feature, with no response, and i finally got an email back after many days. the excuse was that they "learned" things were not tracking like they should be. after going on and reading reviews, it looks like they did this to people last Christmas, as well. i still have no order. This was to be a gift for my parents and their new retirement home, for Christmas Day. Customer Service is trying to tell me i'll still get my order, but that's not the point. Why guarantee Christmas delivery if you can't fulfill that? I want a refund. I'm done waiting for my order.

  Customer response

  02/12/2024

  Better Business Bureau:
  
  

  You recently filed a complaint on the above-mentioned company.  The last we heard from you the issue may not be resolved.  Please provide us with an update and advised which items (if any) remain unresolved.

   
  Are the issues resolved?   ______X______Yes    _____________No
  
  If yes, when was the issue resolved?
  
  _____A few weeks ago, my credit card issuer provided a refund after i disputed the charge. The company was very unhelpful and even blocked me from their Facebook page after i left an honest review. They refused to refund me, especially after not even receiving the item. 

  
  
  
  
   
  

• Initial Complaint

  09/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I placed an order with Real Steel Center on Friday, Sept 15. Approximately an hour later I saw an ad on ******** that I could purchase 1 seed/plant marker and get the other 50% off. I have tried to reach them and can't locate anyone. I sent a reply to a text from them, left a message on their ** ***** sent them a request to respond on their website. Their website says that you can do a live chat during business hours but there is no link to do so. I'm afraid that I've lost the money in my purchase, let alone didn't get a discount that I was entitled to. ***** * **-******

  Customer response

  09/19/2023

  Better Business Bureau:
  
  This letter is to inform you that RealSteel Center, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/19/2023 and assigned ID ********.

  After I left 3-4 messages on ******** pages I got a response from them.  Although not pleased with the way they handled this, I consider it resolved and need no further interaction from your business.  Thank you very  much.
  
  Regards,

  ***** ****

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩