ComplaintsforDixie Diesel Repair
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We called this mechanic after seeing his website on 2/6/2023. We needed mobile work done on our diesel motorhome. He said his guy could do the work and would need some photos, a VIN, and engine serial number to track down parts. We scheduled the repair, paid a $100 deposit, and sent the info he requested later that evening. The day before they were to arrive, I tested positive for flu and wanted to give the guys a heads up and see if they wanted to reschedule. I texted, but here was no response, so the next morning I dragged myself out of bed to be available for the mechanic to show up. When they didnt arrive on time, I tried texting again and then called. I was told they had canceled my repair because of my text (even though I hadnt been informed of this.) He said he would get back with me after the weekend to see what the schedule looked like.We didnt hear back and my husband and I tried texting and calling a few times that week before we finally got him to answer. He had to take down all our info again, and we scheduled another appointment for Saturday, 3/4/2023, even though that was my birthday, and we would have family in town. It was very important to get it fixed, so we planned our day for someone to be here to meet him. He said they would arrive between 8-9 am. On that Saturday, no one had arrived by 10 or so, so my husband called to see if they were still coming. He was told they were picking up the parts and would be on their way but had a long drive, so it might take a while. We waited all day, and no one came. Since that evening, we both have tried calling, leaving voice mails, texting, and ******** messaging several times with no response. We feel like we were scammed out of our $100 and also wasted a lot of time and effort due to this company. I would definitely not recommend this experience to anyone!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.