ComplaintsforRG Valley Auto Credit
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Complaint Details
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Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I brought this car 08/16/2022 a 2015 mustang GT black car , they sold me the car with the radio not working, I told them about the problem that same day and they said they were going to fix it and never did . After having my car for around 5 days , I saw at a stoplight and the whole car shut down and the engine didn’t want to turn on, not even a week with the car , and they had to take it in. I’ve been asking them about the updates on my car and instead of helping me , the head of the mechanics has been really rude . I’ve been calling the service manager of the place , and he said he was going to take a look and call back and he never did. My payment is about to come on 09/17/2022, and I don’t have the car . it’s been with them for almost 2 weeks now, and I haven’t been able to use my vehicle yet I have to make that first payment. When we first got the car out we traded another car which was a 2007 Honda CR-V . which the trade in value was 4000. so that’s what we used to take the car out as a down payment. I want to get out of this place , and have nothing to do with them . If I can have my Honda CR-V back and they keep the car , I don’t want to be involved with this company anymore .
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.