1 Customer Reviews
Review from Edgar M
1 star09/15/2022
This company offers the absolute worst customer service that I've ever experienced. After receiving a bid, they refused to return calls or emails to explain why their estimate did not match what was represented on site. But they did demand a 50% deposit prior to showing up. If they won't respond to get your deposit, why would you think they'd show up, or do a decent job after they had had half up front? Beware of fraud here!
Texas Backyard Living Response
09/16/2022
We sent this person an estimate right away after our appointment in June, 2022. We followed up within days of sending the first estimate. We didn't hear back from this person until September 6, 2022. We made the requested revisions and sent the revised proposal on September 7, 2022. A simple phone call or reply to our email to discuss any further changes wanted would have sufficed instead of leaving this inaccurate and false review....at 3AM! We are in no way fraudulent and value our customer service as seen in the hundreds of 5 star reviews we have all over the internet.Customer Response
09/18/2022
"A simple phone call or email..."
On 8/31/22 @4:20 PM - I called ***'s office number. Ash told me he never comes in to the office, call his cell.
On 8/31/22 @4:30 PM - I called Ken's cell phone, left message to call me back.
On 9/2/22 @ 5:14 PM - I called Ken's cell phone again and left him a message to call me back.
On 9/7/22 @ 4:30 PM - I called Ash back at the office number and told her that I had called Ken and not heard back. She said she'd have him call.
On 9/7/22 @ 8:59 PM - Ken emailed me the same estimate and instructed me to not call him again, only contact him by email.
On 9/8/22 @ 4:42 AM - Responded by email to Ken requesting him to split the estimate into two parts and begin the fence project.
On 9/15/22 @ 1:33 AM - I sent a second email to Ken requesting a split agreement authorization for the fence.
On 9/15/22 @ 9:53 AM - Ken responded by email that I should find another company. Quite frankly, I agree with that.
But what was so simple about that "one phone call or email?"Texas Backyard Living Response
09/20/2022
We will discuss this with *** and appreciate your feedback.
Customer Review Rating
Average of 1 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.