ComplaintsforDallas Property Management Pros

• Initial Complaint

  05/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I lived at ********************************** from July 29th, 2023 through February 1st, 2024. During that time living in the house, my husband and I, and our five animals have been suffering from health issues. To improve the air quality in the house, we changed the air filter with every three weeks, maintained cleanliness, sealed up holes where bugs could enter, and purchased a high-quality air purifier. On January 14th, 2024, we discovered the reason for the poor air quality in our house when an improperly installed toilet leaked water into the ceiling of our kitchen. Mold was growing everywhere behind the falling drywall, posing serious health crisis to both my husband and me. The repair man Dallas Property Management Pros sent wanted to paint over the mold to clean it up; that is an inappropriate way to remediate mold. My husband and I discussed this further with the City of ********** and health experts. They recommend that we evacuate the rental unit for health reason. As per our lease, landlords are required to make all necessary repairs. If a landlord fails to repair a condition that materially affects the physical health or safe4ty of an ordinary tenant as required to make all necessary repairs. If a landlord fails to repair a condition that materially affects the physical health or safety of an ordinary tenant as required by this lease or the property code. The rental unit was uninhabitable, and ***********, *******************, and Dallas Property Management Pros failed to attempt repairs. The damage was done, and remediation was not attempted. We have incurred significant expenses because of this negligence. It is now our request that Dallas Property Management Pros be taken down as an A+ business as they are obviously not. Further action will be taken against Dallas Property Pros and the owners of the rental unit.

  Business response

  05/28/2024

  In response to this complaint, I would like to provide an email that was sent to all the tenants at this house.  There were 5 of them and only 2 (**** and her husband) had any problem with how this was handled.
  Here is the email that was sent:
  Beginning of email:
  This email is in response to your letter sent to the landlords dated January 26 
  First, we will address your contention that repairs were not made timely.  We had someone at the house on January 18 and they were ready to make repairs to remove the entire damaged ceiling where the toilet had leaked through and replace it.  This would have removed all of the damaged area where the mold was found. However, you told him that you would not allow him to make any repairs until a mold inspection was done first.   
  So the landlord agreed to have a certified mold inspector do the inspection which is the report you attached to the email you sent to the landlord. This was completed by the 19th. 
  These were all done well within the 7 days that you cite from the property code so the landlord has not violated the lease. 
  In order to have them clear the area of mold, they have to come back out and do a mold removal protocol and then when that is done, a remediation company has to come and remove the mold using the protocol.  This will take some time and is the direct result of the request that you made. 
  Having said that, the landlord has agreed to let you out of the lease as you requested on February 17 (or sooner if you wish).    A move out inspection will be done when you are out of the house and if the house is in the same condition as when you moved in (with the exception of the mold issues) then your deposit will be refunded. 
  End of email:
  The tenants elected to move out of the house as the landlord offered.  We did a move out inspection and provided them with detailed pictures of the house before they moved in and detailed pictures after they moved out.  They were not charged for the damage to the Ceiling but were charged for other conditions at the house that were clearly documented and then the remaining security deposit was refunded.
  Since then, the ceiling was repaired, and the house was leased to new tenants.
  We believe we handled this appropriately.

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