ComplaintsforTexas Snax
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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
June 29th 2024 ordered a fourth of July t shirt and 4th of July stuff animal. To make sure the gift for my wife arrived before the 4th I paid extra for shipping. We received a pink hoodie 2 sizes to small. Contacted seller immediately and was told a replacement order be expiteded to arrive on time. Also sent a return label to mail hoodie back. Never heard back until July 6th after I reached out for an update Was told item out of stock and yet still no refund or any updates. I've already return the hoodie.Business response
07/26/2024
We apologize for the inconvenience caused by the incorrect order shipped to ****************. Due to an order fulfillment error, the correct item was sent to another customer.
Unfortunately, we are currently unable to replace the item as it is out of stock. We are awaiting the return of the incorrect item from the other customer to rectify the situation.
As a temporary resolution, we have issued a full refund for the order. We understand this is not ideal and assure you that we are taking steps to prevent similar occurrences in the future.
Initial Complaint
03/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Said they delivered product by ***** Gave me tracking information. Did not receive product ordered. Received hair barrettes and scrunchies .. I ordered candy- requested refund or reshipment - refused - they are frauding people out of money and sending fake product in its place and keeping your money.Business response
03/15/2024
The customer has provided images of goods that we do not carry at our facility and could not have shipped. The package was delivered to them in a timely manner and they are creating a fraudulent complaint. They are insisting we send them another package due to this error, but as their fraudulent report is easy to spot, we have refused.Initial Complaint
12/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
It's been more than two weeks since Texas Snax provided tracking information for an item I ordered, and it still says "label created." When I reached out, they told me they cannot process a refund even though it's clear that nothing has been shipped. For the past three days I've emailed back and forth with their customer service account regarding this problem. There's been no resolution or explanation of what's going on. At this point, I can only conclude that Texas Snax is a scam since I've 1) paid for product that I haven't received and 2) they're unable to provide me with any information about what's going on. Note that their website says orders are shipped "Monday through Friday from Dallas, TX" and once it ships, "it usually arrives in 1-4 business days."Business response
03/21/2023
Business Response /* (1000, 7, 2022/12/27) */ This customer was already refunded by decided to file with the BBB anyway.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.