ComplaintsforM & B Automotive
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Complaint Details
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Initial Complaint
02/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a car from this business May 2021. I was told that I would get my stickers and plates to my car within 30 days. It is now February and I still have not received my things. My sister said it is against the law to keep giving out paper tags after 30 days. I also still have not got my title to the car as well. I also looked up the reviews and seen that this has happened to several people. This needs to be investigated. Seems like a scam alsoInitial Complaint
12/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my vehicle to get the engine fixed on October 27, 2021. I didnt get a call from them until November 20th, saying the vehicle was ready. When i got to the shop the receptionist told me the vehicle was ready and we proceeded with the payment, which was $1,300. The receptionist handed me the keys to my vehicle and a receipt. When I went outside to get my vehicle one of the employees told me the vehicle was not ready because one of the sensors wasnt working. Since that day they countinued to make excuses and kept saying there were other "issues" with the vehicle until December 22nd they called me and told me they couldnt fix it and I would have to take my vehicle elsewhere to get it fixed. I told the owner to leave the vehicle how i left it and i wanted my money back since I paid because i was told my vehicle was ready. The owner told me that would not be possible, I dont think it is fair for me to pay for an incomplete job especially since they had my vehicle for almost 3 months.Customer response
01/07/2022
The mechanic said they put in the wrong engine. I went back to M & B and they assured me the would find out what is wrong. They are going to discuss it to try to get a resolution.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.