ComplaintsforA-1 Septic Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/08/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Septic pump and flooded tanks had to be replaced. Original company that serviced is no longer in business and I was told by son who has an A1 septic in ********* that the previous owner who shut down in 2022 did not keep records of services or inspections. Recommended services per septic company that has repaired stated that they should be done every 3-5 years. We have been here 2. We have absolutely no reports of any services or issues with the septic due to the fact that per the son of the previous owner stated that he did not keep records of servicing or inspections. No way to tell when the last servicing or if there were any recommendations. No documents to let us know the last time. The pump now has gone out and it has flooded and we are out ******* paid to ******** Septic Services ************Business response
11/14/2023
Im sorry but there must be some misunderstanding. My father did retire in March of 2022 and I have taken over the business for him. We do have records of pump outs but they are in paper form since TCEQ requires us to keep our trip sheets for 7 years. We have always only been a licensed septic cleaning company and have never offered maintenance contracts that routinely monitor and maintain aerobic septic systems. In order to do maintenance contracts you have to be a licensed Maintenance Provider with TCEQ. We are not the company that the complainant should be upset with. They need to check and see who they had a maintenance contract with.Business response
11/14/2023
Upon further research we noticed the address and we have never serviced that area. We only service ****** and **** counties. After doing some digging we think she has ** confused with another company A-1 Septic Pumping out of ****, **. Please remove this from our records with the BBB and we have reached out to the customer and left a message for call back but havent received a call yet.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.