ComplaintsforGray Enterprises
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered and paid for 10 sharpies on 05/18/23, order #******. I received a confirmation email but did not receive a shipment email. On 06/21/23, I received a phone call from the business advising that the items I ordered were on backorder, but that they would send them once they were in stock. I never received any further correspondence, nor did I receive my items. On 04/17/24, I emailed the business requesting an update, and never received a response.Initial Complaint
08/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Pen Mountain an online art supply store PenMountain.com , also listed as ***************. does not list a physical address. When I was contacting I believe it may have been Indians but is removed. I order $35.35 worth of shades of blue Prism colored pencil 6/14/2923. I paid online with a credit card. I was charged but never received them. I contacted them 3X. 1st time a phone call and he said they would be sent that day6/26. They never arrived. I sent 2 email messages and they never answered.Business response
10/10/2023
Refund processed 10/10/23
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.