ComplaintsforDallas Event Rentals

• Initial Complaint

  08/07/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Hello, I would like to report an issue with Dallas Event Rentals and their owner ******. My fianc and I are getting married September 28th in ********** at *********************. We were excited to engage with Dallas Event Rentals and rent cold spark machines that would be a part of our first dance. We read the contract, asked about the specs of the machine (were told max 8ft spark height) and then put down a $500 deposit. Once we engaged with our venue that we were going to have cold sparks, the venue asked for us to verify the height of the cold spark machine (we were told max 8ft), obtain a certificate of insurance from the provider and asked if the company would file their permit with the venue. When we took our list of things to work through to the company, they informed us that they do not provide any permitting or safety other than a certificate of insurance and provided specs of the machine. The specs showed a max of 16ft. This was the first we had heard of this and that range is over the max the venue allows. We kindly informed them of these items that need to be addressed and were told they do not provide any of this and that we should have known that by the contract. I came back that none of that information was in the contract and was told that anything not inside the contract should be construed as not available. I then asked for a refund. ****** again referred to the contract and said that no refunds would be given what so ever. I tried to explain that I get the cancellation policy but the company's service package would not meet the venues requirements. She simply said she would be out of business if she made exceptions. I grew very frustrated and asked is this how she handles customer service. We are 60 days from the wedding, there is no harm in refunding money, despite the contract. By the letter of the law, she is correct, but this is absolutely no way to treat customers. I warn anyone of doing any type of business with this company.

• Initial Complaint

  10/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We contacted Dallas Event and Party Rentals and ordered the rental of a Margarita Machine and purchase of Strawberry Margarita Mix for a graduation party at our house. . Delivery and pickup were confirmed for: 5/22 in the am, pickup machine 5/23/22. Payment was made on 4/26/22. We never received the machine which was supposed to be delivered on the day of the party. We tried the telephone number of both locations but were not able to reach anybody. Extremely frustrating because the paty was happening that day. We would like the money that we paid refunded.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 6/25/2022 the business was supposed to deliver wedding supplies to the residence two hours before our Wedding which would have been 9am, but when we contacted the business the day of they weren't prepared to do so. Sandra then agreed to give us a full refund of $1534.06. The business didn't provide the service that was agreed upon and we haven't received our refund back.

• Initial Complaint

  06/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I reached out to Dallas Event Rentals on March 2, 2022 to inquire about the rental cost of 100 chairs for a baby shower that I was hosting on April 2. The attached email chain outlines my initial request, one modification to the type of chair that I needed, as well as the addition of several "pipe and drape" stands - which were added to my invoice and paid for (also attached). The agreement was for Dallas Event Rentals to deliver the items to the designated event location. They were to arrive between the hours of 2p - 4p, as per their 2 hour window rule. They were to pick up the items (100 chiavari chairs and 20 pipe and drape stands) from the event space that following Monday, April 5. Dallas Event Rentals delivered the chairs, as requested. However, the pipe and drape order was not fulfilled. We received a quantity of (1) pipe and drape stand, as opposed to the (20) stands that were expected and detailed on my invoice. Upon completion of our event, the venue advised that they had booked the facility for another event the next day. Unfortunately for my staff, this meant that we were unable to leave the rented items at their location until Monday - as originally planned. The venue offered the option to store the items outside on their deck. However, I did not think this was the best alternative. So, I had my staff move the rented items to my home storage. On Monday, April 4 - I reached out to the delivery guys with the number that they called me from on Saturday to advise them to pick up the items from my storage at my home address - which the did. Later, I was advised by Dallas Event Rentals that there would be a fee for moving the items - which is not detailed in their contract. They seemingly just made up an amount (which happened to be the same amount that they were supposed to refund me for having not delivered all of the pipe and drape stands that I ordered). Please see complete complaint details attached, including receipts and exchange of emails.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I rented a dance floor from Dallas event rentals and found out after paying they could not provide the full service required for our wedding it took multiple requests by phone and email to even get pictures of the dance floor we rented. I decided to cancel the order and have contacted them twice now to confirm the refund has been submitted and the amount being refunded with zero response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩