3 Customer Reviews
Review from Amanda R
1 star06/25/2024
Extremely poor customer service. "*******" called to update me on findings and immediately caught an attitude and hung up on me. One "partial owner" answered the phone and was equally as rude while I was inquiring about the process of billing the proper insurance. It is not my fault the original agency did not attempt to bill the appropriate insurance. Both individuals were condescending and rude and I was simply asking for guidance as this is their area of expertise not mine. I get it is your job, but not everyone is out to "cheat the system" some people ask certain questions because they need assistance not condescension and attitude.Review from Gaston M
1 star05/10/2023
I am only given 1 star, because it will not allow you to give any less. I was pestered into calling this place. I had not received an "original" bill from the provider. So I was asking the McKenzie, Paul & Associates, Inc. representative that I will need an "original" bill from the provider. This experience was as if I was speaking with a child. I hope this company reviews my call and recording. I was not allowed to complete my requests and when I stated that I was about to terminate the call, the response was "... ooh I am really scared now ... " regardless of what the call is about, that is no way to talk to a customer. I will also file a complaint to the original provider.Review from Tiffany S
1 star01/03/2022
The associate I dealt with was very rude, abrasive, and very unprofessional. She called multiple times a day while I was at work instead of calling once and giving me time to respond. She used threatening verbiage, was very interruptive, and instead of working with me gave me ultimatums. She kept saying I needed to pay now or its going on my credit report. I have never had someone treat me so terribly.
Customer Review Rating
Average of 3 Customer Reviews
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