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Complaint Details
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Initial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Large Back Window of our house is under warranty and quickly went bad and was faulty, window needed replacement.I have followed up countless times only to get the runaround and people have since left the company that were supposed to be handling the problem in the first place.The were unable to get the right window (due to covid, which is no longer a valid excuse) and everytime I call, I either get no response or a bad one. I want my window replaced under warranty before I take further action.
Business response
01/25/2024
Thank you for your feedback and for bringing this situation to my attention. I sincerely apologize for the stress and aggravation this situation has caused. We will absolutely handle this issue. I have our management team working this problem as a top priority and they will make contact with you today. We do appreciate your business, and again, I'm sorry that things have risen to this level.Customer response
01/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
****** has reached out and promised and satisfactory resolution.
Regards,
**** Black
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1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.