ComplaintsforNV DIESEL TRUCK REPAIR LLC
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Complaint Details
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Initial Complaint
03/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Beginning December of 2021, we took a 2012 Freightliner to **** Diesel Truck Repair, LLC for repairs. After several months we were called to pick it up. Unfortunately a block from the shop, it stalled and died. ************ took it back to his shop. 3 days later on April 26, 2022 we were informed that the truck was engulfed in flames and was put out by the local fire department. ************ claimed the truck started on fire by itself.Our insurance does not cover our trucks while at other shops. The truck was worth $35,000 which we have been trying to recoup. An attorney tried to assist us, however ************ is not responding to requests from us nor the attorney for payment. It has been 11 months now and still no word from ************.Customer response
03/06/2023
******************, there is no invoice. They never completed the repair of the truck, so they had not billed ** yet. It was sitting in the lot of their business lot when it burned at 100% loss. We do have the fire ********** report if you would like a copy of it?
Thank you for your assistance,
*****
Business response
03/29/2023
See attachment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.