ComplaintsforDigitronics

• Initial Complaint

  11/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received either a phone call or something on my computer telling me I could get or that I needed computer protection from Digitronics. The representatives are all foreign. I was told I was getting three years of protection. I was told to make a check out to ********************* I was told to mail it to ******************** at *******************************************************. I dated the check 8.18.23. In the middle of my computer there was a plus sign, and they said they would remove it - it bounced back and forth between Michigan 1 and Michigan 2. I think he put a business code in. I asked for help getting my doctor's information because she had given me a code to use to see my chart online, but he didn't help me with it. He told me to use code ****, but that's not my code. On November 8th, I gave up and told ********** wanted to cancel. He told me I had to talk to *****. I told ***** that I had given all of my internet equipment back to AT & T, and that I asked for a refund. ***** said there is not stipulation in your contract for a refund. I said I don't have a contract. He said: "there are no refunds, if you get on your computer right now, I'll help you". I told him again that everything had been returned to AT & T, and that I have no internet. He said that I have other lines. I told him I don't. he insisted he wasn't going to give me a refund. I told him that he had screwed me as as he never took off the plus sign on my computer, I don't even know what it stands for. I never had phone calls with +1 before, now I get them all the time. There was a button on my computer labeled "Digitronics", and I could push the button, and someone would come on. I talked to ***** a lot. I have cataracts and my eyes aren't good, everything gets blurry.

  Business response

  11/22/2023

  Hi Team,
  
  We are denying this Complaint. First thing we accept payments with the merchant name Digitronics LLC. We don't have any idea who is ********************. As per the complaint she said that she sent a check to ******* **. Our Business is located in *********** **. We don't have any other branch. We always believe customer satisfaction is our top priority and we do have a refund policy as well you can find the link below for the same. 
  
  ******************************************************
  
  Please let us know if there is anything else we can do to assist the customer.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩