ComplaintsforRoyal Beauty Lounge
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Complaint Details
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Initial Complaint
04/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 3rd I went to the Royal Beauty Lounge and got my eyelashes done by ******. They were $120 and were applied horribly. I get my eyelashes done all the time and have never had issues as bad as this time. My eyes are super irritated and super itchy due to her application. This is not usual and I requested a refund from her. She told me I could not get a refund because she used her time and supplies but yet she did the whole process wrong. Why am I stuck paying when she did the applications wrong? Now if I dont pay even more money to someone else to remove them then I am stuck with the hazards that come with keeping them. She also does not disclose anywhere her refund policy for her business so I was unaware before starting the appointment that I would not be able to be refunded if the service did not go as planned.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.