ComplaintsforMission Park Funeral Chapels South, Cemeteries & Crematories
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Complaint Details
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Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My father was buried at this location on may 9th of this year. My sister filed a work order to have them come out t fix his gravesite because it was sinking in. It appears they just threw dirt on it and didnt fix anything. The gravesite looks horrible for 23k that was spent with them. This is unacceptable and needs to be resolved asap and not do a half behind job on it. They should have respect for the deceased as well as their loved ones who spent a lot of money to bury them in that trash placeBusiness response
06/02/2023
Good morning,
Thank you for reaching out to us with this individual's concerns. Following all interments, the grave soil will naturally settle following a burial. Oftentimes we made several visits to recent sites and continue to add dirt until the ground is completely settled and dirt has successfully compacted. We were fortunate to have experienced much needed rains which will cause the dirt to settle quicker, oftentimes settlement is more extreme during these times.
I did not see a name of their loved on in the notice. If they can please provide me with their name, I will be able to locate their interment site and make a site visit to determine if more attention to their site is needed.
Sincerely,
*****************************
Mission Park
Customer response
06/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has to be satisfactory because my sister went today after the complaint was filed 2 days ago and it was miraculously fixed for ***************************. I tried to attach the picture but file was too big it did not allow it. I understand how the settling of the ground works and rest assure if it happens again and not fixed in a timely manner the whole process will continue all over again.
Regards,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.