ComplaintsforSalon Envy
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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My hair was done at this establishment on 6/13/2024. I am not pleased with my hair color. Specifically, I am disappointed that **** refused to bleach my roots. I also asked for a deep conditioning, and apparently that did not resolve the fly away hair damaged appearance of my hair. Finally, because **** spent over thirty minutes casually visiting with a customer, he was not able to complete my hair in a timely fashion, thus causing me to be late to pick my service dog up at the groomer. He also charged me over ******, which seems excessive considering the work.Although the manager agreed to a free re-do, I asked for a refund instead because I believed that the tardiness, and complete disregard for my instructions were basically insurmountable transgressions. I was also disappointed with the seedy, run down appearance of the establishment, and the tacky location.Subsequently, the impolite, poorly socialized owner began sending me a barrage of *****, untrue, threatening texts whilst challenging me to sue her.I have instructed my broker to stop payment to this atrocious person, and I strongly urge others to avoid this salon at all costs. The owner is belligerent, very ghetto-like, and unpleasant.Initial Complaint
11/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I would not recommend coming here.********(who claims to be the owner) did my hair, and she was on her phone 98% of the time. I came in to get a simple highlight. When I left, the underneath part of my hair was orange. She did not mention it while she was blow drying- despite it being very obvious.I called, went back to get it fixed. She NEVER apologized for messing up, and was very rude and unfriendly the entire time.I had asked for a refund (even partial) because even though I went back to get it fixed, it was still orange. I was very dissatisfied, and she told me they cannot do that. If you want your hair done correctly, and have friendly costumer service I WOULD NOT COME HERE.If this is how the ***** treats their customers, imagine the rest of the staff.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.