12 Customer Reviews
Review from Curtis O
1 star11/15/2023
Not much better than dial up. Terrible customer service. Constant buffering. Being charged a premium price for subpar performance. Wouldnt recommend this IP to anyone.Review from merry s.
1 star11/22/2022
Worst customer service. No one answers the phone and no one answers ********* voicemail either. They do however take your money every month without failReview from Chris W
1 star11/07/2022
Horrible internet service. Very frequently they have service failures and slow internet. Worst part is customer service. NOBODY ever calls you back if you leave a voicemail or text message. The money sure is withdrawn on time every month. That is the only thing reliable with Ziplink.Review from Catherine K
1 star10/11/2022
This company has the worst customer service of any entity that I have ever encountered! I lost internet access on Friday, Sept. 30th and began calling DAILY the 3 numbers I had: the 800 number, a local support number and a sales number. I did not hear from anyone until 5 days later when a tech called and came out to my house. After over an hour, he announced that he couldn't find the problem and would send another tech out that same day, Tuesday, Oct. 4th. I NEVER HEARD FROM ANYONE AGAIN! I left messages daily for the next 6 days when I finally arranged for another server and emailed the company to come pick up their equipment. THEY RESPONDED IN AN EMAIL THE NEXT DAY (Tuesday, Oct. 11th) asking for a date/time to pick up their equipment! By the way, they had debited my checking account on Oct. 4th for the $74.99 payment for October which I am demanding be refunded since I HAD NO SERVICE IN OCTOBER!*******************************Review from Brandon m
1 star10/05/2022
I think this is a false review because you have to at least choose one star. Have had off and on internet with this company for 6 months now. If you call the support number, you will NEVER speak to anyone. The support tickets sit for days before or if anyone responds. If they do come out which they have probably 4 times now. It will work for a day or two and then everything starts all over. I pay for a 25 mbps line but speed tests barely make a 8/2 down/up speed. There's always an excuse, new housing, trees have grown, the sun has come out as to why it doesn't work. I understand the obstacles but if you can't provide the service say so. Problem is the fiber companies are "restricted" and the wifi companies lack the infrastructure. Bad combination that my dial up in college was more effective then what I get today.Review from Efrain G.
1 star09/21/2022
Someone needs to shut this company down. They scam people and do not respond or answer any calls.Review from Randy G
1 star08/29/2022
5 days without internet and cannot get any response from ziplink whatsoever. Ive called at least 20 times and left voicemails, sent emails to the 24/7 support and have yet to receive a response. This is not the first time that this has happened. Last time we were without internet for 4 days and it was finally restored, though I still did not receive any correspondence back to any of my calls or emails. They customer service is a joke and I cannot wait until we have another internet option in our area. Spectrum fiber internet is getting closer to our area and the day it is available, is the day I dump ziplink. I dont understand how they have an A rating. Id give them zero stars if I could.Review from Merry S
1 star08/08/2022
The internet service is good but you can never get anyone to answer the phone, return messages, or reply to emails.Review from Wendy C
1 star07/17/2022
I really wish this wasn't the only internet option in my area. I hate that they charge $100 for 50/20, and its not even close to that on good days. Why are they charging so much for such slow speeds. If this was an area that had other providers Like Google Fiber/Att/ or literally anything else I would switch. Then at least I would get more upload/download for a reasonable price.Review from Angie A
1 star07/13/2022
We have been without internet service now for 2 days. We have opened a ticket, we have called multiple times and get an answering service to leave a message. We are paying for a service and at this time we are getting it. I do not understand the lack of communication at all.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.