ComplaintsforS.A Window and Door Replacements
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Complaint Details
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Initial Complaint
08/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After paying ***************************** $800 for the glass and months of delays, I would like him to begin and complete the work promised. On approximately April 20, 2022 ****** provided an in-person evaluation for the replacement of 8 pieces of glass and the labor to remove, haul away and replace all. April 23rd Agreed on a price and SOW. 8 pieces of glass total - $1700 oDouble paned, tempered, low E glass oRemove, replace with new and repaint all effected trim oRepair and replace two broken window screens May 24th In person, adjusted and agreed on a modified statement of work and price. 5 pieces of glass total - $1250 oDouble paned, tempered, low E glass oRemove, replace with new and repaint all effected trim oRepair and replace two broken window screens I paid ****** $800 for him to order the glass with the agreement that he would call me when he finished his June 4th Received an invoice with a different total than verbally agreed upon. $800 payment was acknowledge.June 16th ****** indicated the glass was ready and asked for a good time for him to do the install. June 17th I indicated I would be home Wed-Friday for the install. June 23rd Followed up after not hearing from him.June 23rd ****** responded saying he was finishing up a big job and would reach back out when he could add me to the schedule. June 25th ****** indicated his grandfather had passed away and he needed to take care of the arrangements.July 1st ****** said he could install next week. July 7th I requested a ********** via text and called, no answer.Between July 7th and Aug 5th Texted many times. He indicated he had a heat stroke and was in the hospital, his cousin died, he had *****, his van broke down, the glass company delayed him a day but that ultimately, he was able to get all the glass and was ready to install. Aug 9th He continues to make promises to install tomorrow yet comes up with reason after reason to not show.
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Contact Information
2502 Irwin Dr
San Antonio, TX 78222-1324
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.