ComplaintsforAssetCare LLC

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Initial Complaint
10/22/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
AssetCare LLC I am in receipt of your letters claiming that I owe your company for a debt. Be advised this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act,15 USC 1692g stating your claim is disputed and validation is requested.I have to date received no proof that I owe your company a debt and I request that you forward to me full and proper documentation(original alleged contract with my signature) as evidence of this alleged debt. If you are unable to provide me with the proper proof then you must stop attempting to collect this alleged debt and remove it immediately from my consumer report. If you continue to claim I *** a alleged debt that you cannot confirm with proof(original alleged contract bearing my signature) then you will be in direct Violation of the Fair Credit Reporting Act, Violation of the Fair Debt Collection Practices Act, and Defamation of Character. You have committed the following FDCPA Violations: 806.Harassment or abuse 807.False or misleading representations 808. Unfair practices 809.Validation of debts. You have thirty (30) days from receipt of this notice to respond, during which time all collection activity must cease and desist. Failure to respond in writing, hand-signed, and in a timely manner, will be considered a waiver to any and all of your claims in this matter, and will entitle me to presume you placed this on my consumer report(s) in error and that this matter is permanently closed and deleted from my consumer report. Provide the proof, or remove this alleged debt from all sources to which you have reported it.Please forward your documentation to me upon receipt of this certified letter. Please note that proper documentation is NOT a print out or bill from you but rather actual proof of the alleged debts existence (original alleged contract bearing my signature). Lastly, please evidence your authorization under 15 USC 1692(e) and 15 USC 1692(f) in this alleged matter.-*. *******
Customer response
10/23/2024
Experian results
Customer response
10/23/2024
Please see how it shows disputed and closed on credit karma but still shows on my experian. Previously disputed with a past collection agency and closed and deleted because of incorrect information. This should be closed and deleted on all three credit bureaus. Thank you!
Customer response
10/24/2024
Previous collection agency that removed/deleted this account. They said it would be deleted for good, not resold to this agency. I would like Assetcare LLC to please delete this immediately from all three credit bureaus as it is harming my credit report and causing hardship.
Business response
11/04/2024
BBB of *************************
***************************
*******************

Attn.: **** ****, Director of Complaint Resolution Department

Re.: Case #: ******** ***** *******

Mr. ****:

Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes.

Investigation into this matter shows that the account forming the basis of this complaint was placed on July 30, 2024. The information provided indicated that the account is Ms. ******** responsibility. Accordingly, AssetCare believed the account to be due and owing. AssetCare previously received a dispute through the credit reporting agencies, which was verified within the required timeframe.

AssetCare apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Ms. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact her regarding this account.

Should you require any further information, please do not hesitate to contact us.
Customer response
11/04/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
10/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Acct # ******** $942.18 Date of service 5/21/2023 Per EOB that I have for this date, this service was paid and I owe nothing.
Business response
10/25/2024
BBB of *************************
***************************
*******************

Attn.: **** ****, Director of Complaint Resolution Department

Re.: Case #: ******** ******* ****

Mr. ****:

Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes.

Investigation into this matter shows that the account forming the basis of this complaint was placed on June 10, 2024. The information provided indicated that the account is Mr. ***** responsibility. Accordingly, AssetCare believed the account to be due and owing. AssetCares research indicates no insurance was provided at the time of service.

AssetCare apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. ***** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact him regarding this account.

Should you require any further information, please do not hesitate to contact us.
Initial Complaint
10/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im not liable for this debt with ******************************I do not have a contract with AssetCare.They did not provide me with the original contract as requested.
Customer response
10/11/2024
This is what they sent me through a text message.
Customer response
10/14/2024
This is what they sent me.
Customer response
10/18/2024
Im not liable for this debt with *****************************. I do not have a contract with AssetCare. They did not provide me with the original contract as requested.

Business response
10/21/2024
BBB of *************************
***************************
*******************

Attn.: **** ****, Director of Complaint Resolution Department

Re.: Case #: ******** ****** ******

Mr. ****:

Correspondence regarding this consumer complaint has been received for review and reply. Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes.

Investigation into this matter shows that the account forming the basis of this complaint was placed on or about April 24, 2024. The information provided indicated that the account is Mr. ******* responsibility. Accordingly, AssetCare believed the account to be due and owing. Prior to this complaint, AssetCare has not received notice of a dispute from Mr. *********************************** apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws. However, in light of Mr. ******* complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact him regarding this account.
Customer response
10/23/2024
I am satisfied with them not contacting me anymore and deleting this off of my credit report.
Initial Complaint
10/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not Liable for this **** with asset care llc, I do not have a contract with the collection agency and they did not provide me with the original contract as I requested
Business response
10/14/2024
BBB of *************************
***************************
*******************

Attn.: **** ****, Director of Complaint Resolution Department

Re.: Case #: ******** ********* ****

Mr. ****:

Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes.

Investigation into this matter shows that the account forming the basis of this complaint was placed on April 5, 2024. The information provided indicated that the account is Mr. ***** responsibility. Accordingly, AssetCare believed the account to be due and owing. Additionally, AssetCares records indicate an itemized statement was mailed to Mr. **** on October 8, ************************************ this complaint. No return mail has been received.

AssetCare apologizes for any inconvenience its efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of Mr. ***** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact him regarding this account.

Should you require any further information, please do not hesitate to contact us.
Initial Complaint
10/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Not sure what the issue is. I asked for the original contract they are suing me for, but they could not provide it to me
Business response
10/14/2024
BBB of *************************
***************************
*******************

Attn.: **** ****, Director of Complaint Resolution Department

Re.: Case #: ******** ***** ******* ****

Mr. ****:

Correspondence regarding this consumer complaint has been received for review and reply. Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes.

Investigation into this matter shows that the accounts forming the basis of this complaint were placed on or about October 3, 2024. The information provided indicated that the accounts are Ms. ************************* Accordingly, AssetCare believed the accounts to be due and owing. Prior to this complaint, AssetCare has not received notice of a dispute from Ms. ********************************* apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws. However, in light of Ms. **** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact her regarding these accounts.
Initial Complaint
10/06/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Um not liable for this debt with asset care llc..***** have a contract with the collection agency.They did not provide me with the original contract as requested.
Customer response
10/07/2024
That is not my account the social sercurity number on that account don't belong to me our does this company have a contract with me
Customer response
10/07/2024
They never sent me any thing I got a statement from experian... with it showing on my credit report.. on that statement it's not evening my social sercurity. Number it's a hole different social
Customer response
10/07/2024
Not me our my socialsercurity number...
Business response
10/21/2024
BBB of *************************
***************************
*******************

Attn.: **** ****, Director of Complaint Resolution Department

Re.: Case #: ******** Aldenon ****

Mr. ****:

Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes.

Investigation into this matter shows that the account forming the basis of this complaint was placed on July 30, 2024. The information provided indicated that the account is Mr. ***** responsibility. Accordingly, AssetCare believed the account to be due and owing.

AssetCare apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. ***** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact him regarding this account.

Should you require any further information, please do not hesitate to contact us.
Initial Complaint
09/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This account is over 7 years old and keeps being opened as a new account with different collection agencies.
Customer response
09/29/2024
This was paid through my health insurance when I had my accident
Business response
10/11/2024
BBB of *************************
***************************
*******************

Attn.: **** ****, Director of Complaint Resolution Department

Re.: Case #: ******** ******* *****

Mr. ****:

Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes.

Investigation into this matter shows that the account forming the basis of this complaint was placed on April 24, 2024 for a service date in 2021. The information provided indicated that the account is Mr. ***** responsibility. Accordingly, AssetCare believed the account to be due and owing.

AssetCare apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. ***** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact him regarding this account.

Should you require any further information, please do not hesitate to contact us.
Initial Complaint
09/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
September 9th 2024. The business emailed me threatening criminal charges on me if I didn't pay them what I owed not to mention they never said who I owed and the amount kept on changing in this email. And I have major derogatory remarks on my credit file and I believe they are breaking the fair credit debt law or whatever it's called by threatening me and scaring me and being extremely vague on what or who they are collecting for. And deceptive on the amount actually they are trying to collect. Please bbb help me.
Business response
10/01/2024
BBB of *************************
***************************
*******************

Attn.: **** ****, Director of Complaint Resolution Department

Re.: Case #: ******** ******* *******

Mr. ****:

Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, AssetCares activities have been investigated through the interview of employees and through the review of system notes.

Investigation into this matter shows that the account forming the basis of this complaint was placed on April 24, 2024. The information provided indicated that the account is Ms. ******** responsibility. Accordingly, AssetCare believed the account to be due and owing.

Ms.******* claims she received harassing emails from AssetCare. According to the documents provided with the complaint and AssetCares records, these emails were not sent from AssetCare. The only written communication AssetCare sent to Ms. ******* was the initial notice which was mailed to her on May 6, 2024.

AssetCare apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Ms. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and AssetCare will make no further attempts to contact her regarding this account.

Should you require any further information, please do not hesitate to contact us.
Initial Complaint
09/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Complaint Type:Billing Issues Status:ResolvedMore info They are harassing me for medical services they allege I didnt pay for back in 2021. They allege they have purchased the debt from my former physician. I had valid insurance at that time and have paid all of my bills in full. I refuse to communicate anymore with asset care. I do not owe any hospital bills. They have illegally damaged my credit score by reporting inaccurate medical information without my permission. I want this erroneous collection debt removed from my credit report.I do not have any contract or wet signature agreements with this agency. I have never received any any communication on the alleged debt which is against the FAIR DEBT COLLECTION PRACTICES ACT. They are completely deceptive in an attempt to collect money that legally i don't owe. I will be contacting a consumer law attorney to pursue this as it is absolutely unacceptable that they are affecting my credit history. This is a breech in my privacy protected by ****, FDCPA and *****. AssetCare LLC should be sued and shut down This is a scam!!!
Business response
09/26/2024
BBB of *************************
***************************
*******************

Attn.: **** ****, Director of Complaint Resolution Department

Re.: Case #: ******** ******* Blackhawk

Mr. ****:

AssetCare has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.

Investigation into this matter shows that the account forming the basis of this complaint was placed on April 24, 2024. The information provided indicated that the account is Mr.********** responsibility. Accordingly,AssetCare believed the account to be due and owing. Prior to receipt of this complaint, no dispute or request to cease communications has been received. Additionally, AssetCare is a business associate and, as such, has proper authority to access this information in the performance of its attendant obligations.

AssetCare apologizes for any inconvenience their efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. ********** complaint this account has been closed and AssetCare will make no further attempts to contact him regarding this account.
Initial Complaint
09/12/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with ASSETCARE LLC. I do not have a contract with ASSETCARE LLC, they did not provide me with the original contract as I requested.
Customer response
09/12/2024
I have disputed this and they have not provided me with anything so this was my next step
Business response
09/30/2024
BBB of *************************
***************************
*******************

Attn.: **** ****, Director of Complaint Resolution Department

Re.: Case #: ******** ***** *******

Mr. ****:

Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.

Investigation into this matter shows that the account forming the basis of this complaint was placed on April 24, 2024. The information provided indicated that the account is Mr. ******** responsibility. Accordingly, Capio believed the account to be due and owing. Mr. ******* asserts Capio neither responded to validation requests nor received resolution to his filed dispute. Capios investigation indicates indirect disputes were received from the credit reporting agencies on 9/9/2024 and 9/16/2024 which were responded to as accurate within the required timeframe. Capio has not directly received a request for validation from Mr. ******** which would have been honored.

Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.

Should you require any further information, please do not hesitate to contact us.
Customer response
10/01/2024
I have reviewed the business response and accept this resolution. However, if this account end up not being removed from **********, Experian and Equifax I would like to be able to re-open this case. Also, I believe I should be given something in writing to have for my records.

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ComplaintsforAssetCare LLC

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