ComplaintsforTexoma Hyundai

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a used 2017 **** Expedition from Texoma Hyundai on January 31, 2024. As of today, March 20, 2024, I have yet to receive my registration and license plate. In the past when I have purchased vehicles, it typically takes 2 weeks for these to arrive. This is 6 weeks and I still dont have what I paid for. I have reached out to the dealership twice now and they are very dismissive and act like 6 weeks+ is a normal business practice. They told me if my plates do not come in by the end of the month to come down there and get new temporary tags. I am not interested in driving 70 miles to get those because of their incompetence. Also, when I got back to town, I noticed there were two rock chips in the windshield that I did not see on the test drive. When the sales manager called me the next day to see if I was happy with my purchase, I counted that out to him. He told me they had been filled. I went out to my driveway to double check and they were not. I do not appreciate being lied to like this. I would like these chips fixed if I have to go down to get a new temporary tag. I would also like the business to contact me and give me an honest answer with what is going on with my plate and registration.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought service contract for a jeep purchased at Texoma Hyundai Sherman. ********************* me this cover everything contact. Soon I have an **** dollar rear end repair and it covers not a *****. Luckily jeep did somewhat thru manufacturing warranty. Two weeks later same repair is due again. I trade the vehicle and Texoma Hyundai refuses to send my refund. It a very suspicious deal i make an appointment and drive over an hour to fill out the requires paperwork and am told to come back later. After making it known in front of other customers they have me scribble my name on some unfinished paperwork. Call over and over and they can't tell me an amount of refund or when. Everyone there has the name of ***** when I seek information. I do have my paperwork and want the refund returned to me This is going on since about end of June

  Business response

  11/01/2023

  Cancelling any warranty bought at dealership takes up to **** weeks.  We are not the owner of the loan on the vehicle, or the products purchased by a customer. We have to process and wait for the warranty company to clear it with the lien holder. I have spoken to my accounting department today (11-1-2023) and they will process a check for ************* 

  Customer response

  11/01/2023

  Texoma Hyundai is proposing to write a check after the complaint was filed.  After the 6 to 12 week wait being over  4 months.   I will see what happens this week and hope they find a better way of offering warranties.

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our 2017 Hyundai Elantra has been peeling paint almost since we bought the car. We complained to Texoma Hyundai, and they told us they couldn't do anything about this. Fast forward to the beginning of March of this year, we received a letter from Hyundai Corporate, there is now a "paint warranty extension." We took the car to Texoma Hyundai on March 16, 2023 at 10:30 to meet with ***********************, the Service Manager. They took pictures of the peeling paint and informed us of the following: only the panels with paint peeling would be painted (so the car will be mismatched), since the roof of the car has to be painted, the windshield would have to be taken out and they guaranteed us that it WOULD break AND that this would be OUR responsibility to replace (over $700), and that they would not provide us with a rental car during this process. We called Hyundai Corporate on March 22, 2023 at 5:31 p.m. and stayed on the phone with them for 1 hour and 22 minutes. We spoke with ************ and then requested to speak a supervisor and spoke with Justice. He informed us that it was correct that only each panel would be painted, that the whole would not be painted, and that they could not pay for a rental car because they did not know what was available at each dealership. Then he explained that I would need to speak with the General Manager of Texoma Hyundai and request that he call Hyundai Corporate with Reference Number ********, so that the windshield could be discussed. On 04/06/23 we went to Texoma Hyundai to speak with ***********************, since he was the Service Manager and our point of contact and he is familiar with us and our vehicle. **************** immediately picked the phone up and called Hyundai Corporate and spoke with them. They then proceeded to explain to **************** that they told us that the windshield was OUR responsibility! That was never said. We just want our car repainted with us not being responsible for the windshield! And a rental car while it's being done!

  Business response

  04/12/2023

  This is a Hyundai corporate level matter and has been handled. 

  Customer response

  04/12/2023

  I am rejecting this response because:   How has this been handled? Nobody has agreed to pay for the windshield or to offer a rental for the week or two that the car will be repaired. This may be a Corporate issue, but Texoma Hyundai sales and should warranty Hyundai Corporate's products. Nothing has been resolved.

  Business response

  04/25/2023

  Paint warranty is through Hyundai Motor *******.  Not Texoma Hyundai.  This is a complaint that will have to be addressed by Hyundai Motors.  You can reach them directly at ************.  This is the number for consumer affairs. 

  Customer response

  04/25/2023

  I am rejecting this response because:   Texoma Hyundai is the business that "guaranteed" me that my windshield would be broken once it was removed, so that the cab could be repainted.

• Initial Complaint

  03/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 9/17/21 I purchased 2002 Hyundai Elantra from Texoma Hyundai. As part of purchase I was required by dealership to purchase a warranty service-Total preferred plus protection. It is a 3 year service plan. I called the service provider in October 2021 and was told my plan only for 6 months. I notified salesman at Texoma Hyundai 10/15/21 and he confirmed I purchased 3 year plan and they would correct. I called service provider 2/28/22 and they state I only have 6 month plan. They state Texoma did send in 3 year plan but Texoma then voided it. I reached out to salesman and got no response. 2 days later I callled finance dept and left message and got no response. I called for manager and left message and got no response. I finally got finance dept. to pick up phone on 3/9/22. I spoke with Tre. He informed me he would look into it and call me by close of business. I got no callback. I called Texoma on 3/10 and asked for Tre. No answer, left voicemail and no response. Texoma Hyundai made me purchase this plan to buy the vehicle. I paid for the plan and would like the 3 year plan I purchased. I want Texoma Hyundai to correctly submit my information to vendor and provide me with the 3 year plan I purchased. Which should expire in September 2024.

  Business response

  04/06/2022

  Business Response /* (1000, 5, 2022/03/14) */ The paperwork has been corrected and sent to Road Vantage. It does take some time for them to activate it but it is correct now. Consumer Response /* (2000, 7, 2022/03/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been able to verify they submitted correct paperwork and coverage expires 9/17/2024.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Upon test driving a 2021 Santa Fe Limited, the salesman called our attention to a piece of paper on the windshield. He said it was an insurance policy specific to their dealership that had to be purchased. I said I did not want the policy. He brought the General Manager out who said part of the package was already on the vehicle (tint). The policy also included repairing dings for 3 years. The cost was $1500. TheGM said he would split it with us @ $750. We agreed. When I tried to get a ding repaired I was told there was no record of us having this policy. When I pursued this with our salesman he said we signed off on tint only. There was no mention of that at signing. This is obviously a scam and shows the lack of integrity of these individuals and the dealership.

  Business response

  03/30/2022

  Business Response /* (1000, 7, 2022/03/03) */ That is 100% correct. Tint had already been added to the vehicle. The customer did not want the Texoma Advantage package so that was removed. There is nothing to reimburse. However, I have no issues fixing a ding for a customer if they would just reach out to me. Things can and should be handled in person as opposed to online reviews and such. If the reduced amount for Dent and ding was still on there, it would have only been a 6 month policy and would have expired at this point. But, all that aside, she has purchased several cars from us and I have no issue helping the customer with fixing a ding.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩