ComplaintsforK&M Roofing and Construction
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Complaint Details
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Initial Complaint
08/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Roofer not refunding $5900 deposit after no materials had been purchased and no work had been done 5 months after agreement started. Agreement started in March of 2023, paper work submitted to insurance has duplicate line items in an attempt to double dip on work paid by insurance.Customer response
08/09/2023
I would like to retract my complaint.Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
K&M installed a new roof on my house in May of 2020. It comes with a warranty and they have been to the house on another occasion to fix a leak last year. I called them on or around April 10th to inform them I had another leak and I had found where it was coming from. They showed up about a week later and stated they would "patch" the issue until they could come back and fix it right. This was roughly on April13th or 14th. That is the last time they have ever been back to the house. I have messaged them over 4 separate times with no response. I have spoke with the secretary 3 times and was told the boss would be calling me asap. That has been over 3 weeks and never received a phone call. I have called the "boss" number and left 2 voicemails and have never been called back. My roof needs to be fixed right asap and I am afraid if I get someone else to fix it then K&m will void all warranty on the roof. I am at a loss as to what to do.Business response
07/11/2022
Business Response /* (1000, 7, 2022/05/31) */ This roof was replaced for our customer ***** **** who I assume sold this property to ******* *****. We unfortunately do not offer a transferrable warranty. Our warranty was given to ***** ****. However, we did go take a look at the customers issues and we discovered that the problematic area was on a flat portion of the roof that we did not replace or repair. It was evident that someone else had been on the roof to attempt to repair this area because the materials used were different than what we used on the roof. We offered to help fix the problem but advised that we would not be responsible for the cost of repairs considering that we were never hired to address the flat portion of the roof by our customer ***** ****.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.