ComplaintsforSlim 4 Life Weight Loss Center

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of the Transaction was on February, 21, 2024. I talked with *** and we discussed if this program would work for me since I was pre-diabetic, Lactose Intolerant, and have OAS. She said yes and that she would be there for me, I was going to be on the Home program virtual visits since I lived in ************. It took me CALLING and asking where the package was to finally get the products. I was told by *** it would be shipped out the next day after payment. It was not sent until the 27th of February, next day air, and I have proof of the delivery, after I complained and threatened to turn them into the BBB. She never answers the phone number she gave me to call her at *************. I started calling different offices and got ahold of *******. She said that she would help and get in touch with *** and have her call me, I never get phone calls returned from her either, when told I would. I have paid for services I have never once got. I have never had a Home visit with anyone and it has been 2 months. On 4-2-24 I talked with an office saying they got the vitamins in that they owe me and the Slim 700 and they would be sending them to me, as of today, 4/23/24, I have still not received them, but they were paid for 2 months ago. I leave messages and never get a call back from anyone! If I can not get the services that they advertise and offer then I want my money back and I will ship them back the products, they can have them all back, I DONT WANT THEM, IF I CAN NOT HAVE THE SERVICES AND THE VISITS. YOU ARE SUPPOSED TO BE MONITORED WHILE TAKING THE SUPPLEMENTS AND I AM NOT GETTING THAT. I am not getting anything. I will not be able to proceed now that I have had to resort to this, I would never be treated properly going forward if this is how I am treated now and how I have been in the past few months. They got their money and that is all they cared about, ripping people off who are vulnerable and looking for help.

  Business response

  05/09/2024

  Please see attached. 

  Customer response

  05/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will take the 213$ that they owe me, but I will not use them and will throw all unopened supplements away, which will be all of them. I will continue to tell honestly what they have done and the wrong they are doing. Many many complaints on the BBBsite of how they treat their customers.
  
  Regards,
  
  *****************

• Initial Complaint

  03/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ***** @ Slim4 Life didnt explain EVERYTHING to me in November 2023. The total amount I paid to them on my initial sign up with the medical portion was $600 in full. ***** explained that was all I had to pay.! That was a lie. I was sent home with MD weight loss forms to fill out (didnt explain Anything to me) and then email back to *****. The form I signed showed MD weight loss was an Initial fee $99. Per In-Person visit $69, Per Tele-Health $49. Why was I going to pay more money for a program I upgraded and paid for in full.? It wasnt until MD Weight Loss contacted me and told me their portion does require extra costs. I decided a one time fee of $99 and telehealth appointment $49 monthly I could manage. My first appointment at the end of November 2023 I was charged double and it took two weeks for the Semaglutide to arrive at Slim4Life. MD weight loss refunded $148.January 2024 my second appointment I was charged $253?! What?! Why???Well, apparently if you need your Semaglutide Medication for more than 1 month the prices double, then triple, and so on. This is when *********** Husband made contact with the Regional manager in *********, ***. She was very nice and had me fill out a refund form so I could get my money back. I filled out the refund form and submitted to her. That didnt happen. Few weeks later I was told they werent refunding me anything. Changed their minds..Everything this company has done to me has been under false pretenses. Ridiculous and flat out wrong. Shameful.Please help me with this weight loss company. I have gotten the run around and not take any accountability for these wrongdoings. ***************************

  Business response

  03/14/2024

  Please see attached. 

  Customer response

  03/18/2024

  Complaint: 21368364
  
  I am rejecting this response because:
  
  I reviewed the documents that Slim4life provided. 
  I have attached the only documents that were provided to me @ Slim4life. 
  I see understand I see where I signed a document that stated fees. I didnt read the fine print in which it states extra costs for MD Weight Loss. It was my assumption that I would not have any extra costs because I upgraded to include the MD Weight loss. All I was told is the $600 was all I had to pay. When I was sent home to fill out the extra paperwork that is the only thing I had to go off of. *********************** for MD weight loss reached out to me last week. She refunded the extra costs I was clearly owed and had not adequately been informed of. She also said that this type of disconnect from Slim4Life to MD Weight loss is not the first. 
  Regards,
  
  ***************************

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Slim For Life in ****** on Macauthur Blvd.. I sugned up after watching on Good Morning *****. I spoke to **** who said she was the manager. We spoke over the phone initially & then I made an appointment. She never gave concrete directions but promised we would get into greater details later. I did not want a monthly payment so I paid up front for all the products. ****, i realized i did not have instructions so after calling several times **** to me ti come to the store to get the food i was to eat. Still with no instruction i went home & became nauseous after eating what appeared to be snacks. Frustrated, i requested a ********** have been ignored & empty promises ever since. I spoke to another ************* was appalled & was going to get to the bottom of it & call me back. I never heard from her again. I feel i am being stoned-walled. At this point i just want a refund. I have not loss any weight & have moved on to other methods! I am trying to become healthier & **** fir Life chooses to ignore me completely.

  Business response

  11/22/2023

  Please see attached. Thank you. 

• Initial Complaint

  10/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I wanted to try their plan to lose weight. Thry will not until i pay upfront, then they gave me products that are loaded with unhealthy ingredients. I cannot return them or change my mind ir get any kind of refund. I ended up throwing them away and losing $600. That is a very bad business and their plan is hard to follow. How can i get my money back?

  Business response

  10/19/2023

  Please see attached, thank you. 

• Initial Complaint

  08/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  July 27, 2023 - Once I refused any product or service within 15 hours of charging me, I called them 2-3 times every day except Sunday since Thursday July 27. My contact person repeatedly told me she was waiting for a call from Corporate and that there is no one else I can talk to but her.When I signed up for the program on Wednesday July 26, The sales rep at the ***** store was overselling and pushy to get required snacks, my card surrendered to charge, and get me out of the store. Literally a classic case of bullying. Wish that I had walked out but I thought maybe they were honest. The *************** station KLTY who advertises them all the time seems honest. A few hours later when I was able to look over the supplements and snacks she literally shoved at me, I realized that they contained ingredients I cannot tolerate and I had told ************ could not. I had expressly stated I eat only organic, no sugar, and no caffeine. She continued the response when I asked questions that was it is all natural. I noted that natural and organic were not synonymous.. Not only were none of the foodstuffs or supplements organic but contained sugar, caffeine, and even worse for me, soy. When I had come in, I said I was drawn to the ads on KLTY for Slim4LIfe because it said real food, no packaged food. Yet, she kept harping You have to eat the snacks which are packaged, processed, foods.Sales rep kept her rapid-fire dialogue so that she did not allow me time to peruse the sacked items (snacks) while in the store. Later when I asked for a refund, she then said she had given me the 50% discount. She then started to sell hard that the snacks were not all if a sudden required. After returning the food stuff (unopened and within 15 hours of having received them), I went back on Friday July 28, 2023, to sign a request for refund request they require.All I get now is promised call backs that do not happen.

  Business response

  08/29/2023

  Please see attached.

  Customer response

  08/29/2023

  Complaint: 20497840
  
  I am rejecting this response because: It is not based on accurate information. The whole problem is that they did not listen, did not do what they said they did.  If they had listened, they would know that there is NO WAY their products could be used by me,  Restarting the program is NOT an option.
  
  Regards,
  
  ***************************

• Initial Complaint

  07/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My program was scheduled for May 11th. On May 9th, I immediately informed the rep I had concerns and did not want to start class until these concerns were addressed because I read in the agreement that once I had the initial class, the program was non-refundable; I asked "how can I know if this is a good fit until I have the class, yet once I have the class, it's non-refundable?" the rep said "it would be ok and just do the class". I informed the rep again the day of the class of the agreement and said I did not want to continue with the program if I could not get answers. The rep said "we should stop and not move forward" and said she couldn't give me any class materials because "they were secret" until I had the class and insisted we not move forward. I left. On May 12, I got a call saying they were submitting a refund request for me. I have made many attempts to get my refund, however, I am getting the run around bouncing between the center and corporate. May 24 & June 13th: I spoke to the Location Manager who told me refund was submitted and to contact corporate. June 27 Corp told me to speak with location. July 5: Follow up to corporate. July 13 Followed up to regional director; regional director said someone would call me. The call back was from the location manager. I am clearly getting the run around and Slim4Life is not taking me seriously or honoring the refund request. All is documented. I disputed the transaction with my credit card since I was told I was getting a refund and it was not being honored. As a repose, Slim4Life lied and falsified documents stating I had the class and given all details. This is a complete lie. The rep even acknowledged on a recorded line that I never had the class. Due to the nature of the transaction, deception and the initial nutrition class never taken place, I request a refund of $299; While I feel the multiple deceptive practices warrants a FULL REFUND of $599, I will accept the loss of the set up fee.

  Business response

  07/13/2023

  We have already emailed a response in and received a response back from client. We emailed a response to her second response . We have offered to start her on a new program at no charge and she has accepted. 

  Customer response

  07/14/2023

  Complaint: 20317643
  
  I am rejecting this response because: This statement is completely false. Once again, Slim 4Life is making false statements. They did offer me an extension of the program, however, I did not accept. I did not accept it because it is not inline with my original issue which is holding them accountable to the refund promised. When asked about the refund, I was never given a straight yes or no, just an offer of program extension. I would not want to enter into nor extend a program that uses deceptive practices.

  
  Regards,
  
  **********************************

  Business response

  07/27/2023

  Please find attached the response from Slim4Life Weight Loss regarding complaint ID #********.

  Customer response

  07/27/2023

  Complaint: 20317643
  
  I am rejecting this response because:

  *********** is again falsifying statements and not honoring their promise of a partial refund.

  1) *********** is focused on listing all the fees to justify the charges, however, I am not disputing the charges. I am asking them to stop denying the partial refund I was told I was going to get. I was told the partial refund was submitted and then given the run around for a month after any time I asked about it. It was never processed. Slim4Life lied and had no intention of honoring the partial refund or processing it. This is unethical. 

  2) *********** insists I went to the class: Again, this is false. Signing in is not proof of having completed the class. A more correct statement would be that I was told to sign in upon entering the building, however, I never had the class. I never entered the program.

  3) I was told I could not have the class or any Slim4Life materials (the employee actually took them off the table and hid them from me so I could not see any class materials). This was after I started to ask questions: A consumer needs to feel the product will work for them. In this case, I was not sure it would which is why I had questions. All of my questions were met with avoidance or hostility. Any consumer who is concerned about their health would ask questions and should have them answered. If they cannot get those questions answered then they are at risk. Because my questions were never answered and then met with indifference and hostility, I felt my health was at risk and I never entered the program. But let me note that even if I did want to enter the program even though my questions were not answered: The employee asked me to leave and told me I was asking too many questions and she was not going to give me the class. This left me with absolutely no choice in the matter. 

  So I pay for a service, then I am told I cannot have the service and will be given a partial refund but then denied the refund. This is despicable. 

  I tried multiple avenues to resolve the issue and still haven't received a satisfactory response. Slim4Life constantly tried to push a Life Time Membership to appease me, however, I refuse to associate myself with such a deceitful company. 

  This track record of unethical practices for consumers is highly concerning and Slim4Life should be held accountable.   
  
  Regards,
  
  **********************************

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a text message from the manager ******** at Slim4Life on 4/18/2023 Cedar Hill ******** letting me know that they were running a special for $189 for eight weeks which included products. I texted her back and asked if the $189 was the only out of pocket I would have for the eight weeks and she responded back yes. So I went in on 4/24 and made my payment with the new manager ****** and also picked up my supplies. I told her that I was going out of town so she told me to start my nutrition class on 05/2/2023. When I went in to do the class I was told that I had to purchase more products to complete the eight weeks. I told her that I wasn't notified of this. I then asked to have a refund of my $189 but I was denied and was told that I needed to purchase the additional $703 worth of products if I wanted to have guaranteed weight loss for the eight weeks. They strong armed me into now paying $889 which I didn't have and would have never agreed to. I really want a full refund since they lied to me about the entire cost.

  Business response

  06/08/2023

  Please find attached the response from Slim4Life Weight Loss regarding complaint ID #********.

   

  Thank you,

  Customer response

  06/08/2023

  Complaint: 20017205
  
  I am rejecting this response because:
  
  Regards,
  
  *******************************

  Customer response

  07/07/2023

  Complaint: 20017205
  
  I am rejecting this response because: 

  So to add insult to injury I've just had a bad experience with the information that has been provided to me. So when I had the concen about the additional $703 that I was asked to pay for the supplements and snacks I was told by the nutritionist that I could use my FSA to offset these charges so I used my husband's account as mentioned in the claim. Well now I'm being told by my FSA that I have to repay the $703 because the supplements and the food isn't covered under the plan.  Only weightloss medicine is covered with Dr. ********* This info can be found on the *** Website also.

   

  Now I'm not sure If this is a company wide concern as far as misinformation is concerned, but it's certainly was a site issue in the beginning.

   

  I just hope the company does right by me and this situation because I dont have $703 to pay back to my FSA account and now it will place me in a worse situation because they will freeze my husband's account until it's paid back which will now prevent him from using the account for his own medical needs.

  
  Regards,
  
  *******************************

  Business response

  07/07/2023

  Dear Better Business Bureau, 

                                                        We are so sorry ****************** is having issues with her flexible spending account. We know every flexible spending account that is offered by a business has their own rules. We have had many FSA charges approved for means of paying for programs and products and some declined. We do not know who will be approved and who will not be approved. When we input the clients information we wait and see if it is accepted or not. That is all we can do. We do not know the stipulations that each clients employer puts on their business FSA account. ****************** purchased an 8 week program on April 24th and came in and received 15 ********************* sessions. She would have consumed over half of the nutritional supplements she purchased. And as stated before all clients sign they understand that any and all nutritional supplements are Non refundable, non exchangeable and non returnable. We would be happy to give ****************** all her service weeks back at no charge and restart her on a new program. We would have a staff member assess Ms. ******** medical history complete a new personal evaluation on ****************** and ****************** could switch her program to our new Rapid results plan if she would like at no charge. She will start new and have 8 weeks of one on one counseling sessions on her new program or she can stay on her current program if she prefers. We want all clients to live a longer healthier life by achieving their ideal medical weight. ****************** can call our corporate office at ************ and we can arrange an appointment to meet with an area Supervisor.

  Customer response

  07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, although it doesn't satisfy my original concern or the hardships I'm experiencing due to the incorrect info i was provided,  I will except the offer from the company. 
  
  Regards,
  
  *******************************

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/5/22, I had a consultation with Slim4Life to begin a weight loss program. I take blood pressure medication and asked during the consultation if the products would affect my blood pressure and the consultant advised 'No'. I began their purchased products 48 hours later as advised to do so. I had a severe reaction to the capsules, shaky, very dizzy, tightness in face; this was extremely scary. I took the morning dose of their furnished pills and the lunch dosage. I immediate called the consultant about my negative health experience and she recommended to come in and sign a Request for Refund. She asked me to leave my purchased products at home and apologized that I was having a medical reaction to their product. I went in and signed a Request for Refund on 12/7/2022, 48 hours after purchasing their program for $613. Consultant advised she would fax the Request for Refund to Corporate and that I may not see a refund for a couple of weeks. Well, when it gets to corporate they conveniently state: "we do not refund". This is not ethical as I was careful to asked about my medical concerns in their office. I was getting ready to spend another $300 to $500 on additional food from them that week, which is their expectation. Why would I be asked to come in and sign a Request for Refund if they rest on their business premise that "they do not fulfill refunds". I feel this tactic is how they employ and 'cover their consultants in sales that are in the field'. The consultant is covered and does not have to deal with telling the customers, "we do not refund". Corporate office takes that on. I went in 'in good faith to begin their weight loss program, asked my medical concerns of which they assured me I did not have to be concerned, experienced a scary health issue after beginning their products and they lean on 'sorry, we do not refund'. Therefore, my only recourse is to spread their unfair, unethical business practice. They care more about $$$, their revenue to their company bottom line, than in really helping people.

  Business response

  02/10/2023

  Please see attachments for all response. Thank you. 

• Initial Complaint

  09/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I saw an advertisement on channel 8 station WFAA regarding weight loss services. They promoted six weeks of services for $66 when I went to the place after making an appointment it ended up being almost $3000 I could not afford the 1st deposit that they asked for so they offered me financial assistance which I didnt qualify for so I made $182 payment to try and see if I can make that work. But after thinking about if once I got home, no one advised me that it was nonrefundable, I was not given any copy of any paperwork. I called today asking for a refund because my job offers the services for free; same type of program and ****** advised me that they cant refund me but they tried to give me all this product. She said she spoke with her manager, and they keep trying to push me with product instead of giving me a refund. I havent started anything all I did was fill out a form giving a little bit of medical history and she took my weight so I havent actually started the program. I dont feel I should be charged for something that I decided that I dont want. Id prefer my refund of my money and thats it. I have left a voicemail with Corporate I advise ****** at the ************* that Im going to call corporate and my bank. I just want my $182 back. I feel like I was not thoroughly informed that all payments are on refundable. They appeal to you with a low cost, but it is so much more cost that will incur. People are baited by $66/6 weeks only to be deceived. They do not advertise about being nonrefundable on their website or FAQs (frequently asked questions). Youre just supposed to call a number and enter a zip code and route you to one location that isnt an option for the corporate office. I simply want a refund. I havent obtained anything but time and money for 24 hours and this is how they treat you. To add insult to injury, they do not provide you a copy of the paperwork and they try to be slick, talk fast, and take your money. Its not good practice.

  Business response

  09/20/2022

  See attached.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The company is extremely misleading in their selling practices and do not offer refunds after you have signed on with them. Slim 4 life guarantees losing 5 to 10 lbs. in your very first week and I lost 3. I have been on the program for over a month and only lost 10 lbs. total. They guarantee that you will lose 3 to 5 lbs. a week. Yes, I have strictly followed their program and directions. They all wear scrubs and labs coats and there are no disclaimers anywhere in the building that their services are not offered by licensed medical professionals. They constantly try to have you buy more product and do not explain the entire weight loss process during your initial consultation. You are falsely led to believe that you only need to make one purchase and then 3 days later they tell you that you have to spend an additional cost for snacks and products beyond our first month. Then after your first month, they want you to spend additional money! I have already spent close to $900, and I did not know this cost was going to continue rising at all going into the program on my first day. I had already started the program and paid the initial fee and had no way to stop the program due to the no refund policy. I believe that I was falsely mislead without any opportunity to say no. Now I feel I have no choice but to spend hundreds if not thousands of my hard-earned money just to lose 20 lbs. this is false advertising and I do not appreciate these tactics and false promises.

  Business response

  07/07/2022

  See Attached

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩