ComplaintsforShires Custom Homes, LLC
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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We bought a home in process of being built. Upon completion of the home being built, we closed on July 10, 2023. Our first problem encounter was day one on closing day. Upon walking into the house for the first time after getting the keys, we walked in to water on the floor by the back doors. I immediately contacted *********, the builder representative, and she assured us she would get someone to look at it. She did. The door person they sent out told us the doors were on backwards and needed to be flipped. At the time the French doors opened inwards. A guy came out and flipped the doors to open outwards. This left a gap with no flooring about 1/4 inch or so. ***** (the builder) told us the flooring had been discontinued and the only option to fill the gap is to put quarter round down. He was literally on the phone and late going to an event. Its a piece of really poor quality WHITE, PAINTED quarter round that he threw down in 10 minutes with ************ that seeped out. It looks terrible and has a gap that dirt and stuff just collects under. The inspection done in March noted continued issues with the back door, which have kind of been fixed, BUT the flooring issue remains. The inspection also noted that nothing around the outside of the house is properly sealed - pipes, electrical boxes, light fixtures, etc. It is not weatherproofed properly. ***** said we could do that ourselves. He isnt required to and he leaves it this way on purpose because its easier to fix things if they arent sealed. After going back and forth, ***** said he would fix this and yet he still has not. There are many other things we havent even pointed out that I will include in the pictures so you can see for yourself how meticulous this builder is. None of our doors are really framed correctly. Window and door frames are not even (see pics).
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.