ComplaintsforRebath of Central Texas

• Initial Complaint

  03/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We called re bath out for a simple bathtub replacement they gave us a price for installation so we paid half up front told us the bathtub would be in 4-6 weeks we got a text message saying we understand you are cancelling the installation so I call the office to see what was going on told me that they are unable to do install and gave us our money back and basically told us good luck I believe this to be very unprofessional to say they can do it then say they can't we had a contract and they backed out

  

  Business response

  04/25/2023

  Unfortunately, we were unable to do what the customer wanted us to do (only replace the tub).  We gave him his money back because of this.  We wish ****************** the best.

• Initial Complaint

  03/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We contacted this company through Lowes. We wanted a simple bathtub installation; Lowes could not do bathrooms, so Re-Bath was their private contractor. Everything started getting fishy just after we received the seller in our house. The scam began when the seller said we could apply for a Lowes Advantage credit card. We did and got a credit limit of $4650. Unfortunately, this amount was not going to cover the total amount of the service, which was $8700 with a $1000 discount (veteran). The seller said Lowes does this and later approves the other amount when they finish the service. So we had to pay half up-front and the remainder after finishing the bathtub. The job started in January with a worker that spent more than on the phone or in smoke breaks than working; it took two days to complete the plumbing and another two days to get the city inspection. Once done with the inspection, they messed up a wall and took another month to fix it. They constantly apologized for the inconvenience and never offered any discounts or a reduced price for their mistakes. After they had settled everything, they started to ******* my phone with payment reminders, even before resolving the wall mistake. The worker that finished the job even pooped and urinated in our toilet and left without even flushing it. Finally, when I asked about the rest of the credit increase, both Lowes and Re-Bath started passing the bud. Re-Bath told me to talk to Lowes, and then Lowes told me to speak to Synchrony. Then Re-Bath said that I needed the total amount in credit before starting the project. Something that the seller swears we did not need at first. So, we had to pay $4300 at once. If we had known this, we had not have taken the job. The seller just wanted to make the sale. Their service is not worth the amount of money they charge. I am frustrated, and I demand we get the $4300 back we had to pay at the end due to bad service, lack of professionalism, and con behavior.

  

  Business response

  05/24/2022

  We will be visiting the customer tomorrow to investigate what caused him to be so upset. None of the notes we have on file reflect the concerns mentioned in the formal complaint.

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